Job Description

Work Location: Home Office, United States – In Person (Preferred), Remote or Hybrid

FTE: Full-Time

Eligible Staff Types: Paid-Salary, Member (Career or Associate)

Responsible To: IT Infrastructure Director

General Description Of Job

This ministry role is responsible for leading the maintenance and support of all Ethnos360 on-premises systems and infrastructure in collaboration with Infrastructure team members. This includes managing and maintaining the Home Office datacenter and handling issues escalated through service desk requests. The individual in this ministry role will assist in creating and implementing policies and procedures consistent with Ethnos360 goals, industry best practices, and other regulatory requirements. This ministry contributes to the proper function of Ethnos360 as we assist the local church in planting mature churches among least reached people groups.

Essential Duties And Responsibilities

Configures, maintains, supports, and troubleshoots system upgrades and integrations on Windows servers 2012 R2, 2016, 2022. Technologies may include Exchange 2013 Hybrid, Active Directory (on Prem), DNS, DHCP, Cisco Umbrella, EMC SAN, SQL Server, ManageEngine OpManager
Administers, monitors, and maintains end user accounts, permissions, access rights, and storage in accordance with best practices in security, privacy, and regulatory compliance
Routinely performs and tests system backups and restores using Synology Active Backup for Business (ABB)
Anticipates, identifies, troubleshoots, and resolves hardware and software problems on servers and EMC SAN
Provides a timely response to Ethnos360 customer escalations for server issues
Performs file system configuration, administration, monitoring and maintenance
Deploys or installs patches and updates to the operating systems as well as the firmware on the datacenter infrastructure including UPSs, servers, and Cisco UCS chassis
Maintains documentation and provides system support for IT issues related to identified systems
Manages, maintains, and troubleshoots the on-prem Hyper-V Cluster Server on UCS chassis
Manages remote access to the Home Office network as well as VPN connected remote sites
Manages SSL/TLS certificates for on-prem services
Monitors EOL/EOS hardware and communicates with the IT Infrastructure Director regarding upcoming replacement needs
Manages WSUS for Windows updates to desktops and servers
Assists Infrastructure team members in deploying Windows updates as needed
Manages the Home Office Print Server
Manages and recommends hardware support contracts for datacenter equipment
Works with the Networking group to manage Citrix ADC’s, including security updates and patches
Manages and maintains the overall identity and access management for on-prem systems
Manages Entra AD Connect synchronization for existing Exchange hybrid environment
Monitors the internet connection for security risks
Monitors current cybersecurity threats and take necessary actions to protect on-prem systems
Employs the latest security protocols, managing access using RBAC and least privilege principles
Serves as the Cisco Umbrella Administrator which includes auditing the website and policy, managing the whitelist, and responding to service desk tickets
Participates in team meetings as required
Stays up to date with best practices
Participates in training and staff development activities
Maintains confidentiality of highly sensitive information
Performs other related duties required by the supervisor

Qualifications

Required Education, Certifications, or Work Experience:

Must have a high school diploma or GED
Must have a degree in Computer Science or a related Information Technology field,
A+ certification, or equivalent work experience

Preferred Qualifications/Certifications

CompTIA Server+
CompTIA Security+
Microsoft Certified: Windows Server Hybrid Administrator Associate
PowerShell and Advanced PowerShell for Automation
Knowledge of systems development lifecycle methodologies

Additional Qualifications

Strong Christian who is part of a local church community and who agrees to Ethnos360’s doctrinal statements
Advanced level of knowledge in Windows Server and Hyper-V configuration
Ability to take initiative and solve problems
Willing to contribute ideas to assist in process improvement and be an approachable team player
their daily work activities
Self-motivated with the ability to work independently and to carry out assignments to completion
Highly capable in following instructions, routines, and best practices in daily work with a strong attention to detail and accuracy
Willingness to continually learn and improve in technological and communication skills
Strong written and verbal communication skills, including the ability to effectively communicate with internal and external individuals
Adept at reading, writing, and interpreting technical documentation and procedures
Advanced vendor-agnostic knowledge of storage technologies such as SAN or NAS
Knowledge and appreciation for industry standards and best practices in system administration
Advanced operational knowledge of DHCP, DNC, IIS, Exchange, AD, Group Policies, etc.
Thorough knowledge of TCP, UDP, IP v4/v6 networking protocols
Extensive experience with Windows Server administration and support

Christian Career Center jobs

Senior Systems Administrator - Ethnos360