If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of September 30, 2024. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 439 locations and has approximately 7,700 employees in North America.

Short Description

A Herc IT Desktop Analyst focus is Responsible for Herc Laptop and Desktop installation and support for the Field Services Center in Bonita Springs, FL, and remote support for 300+ branch locations throughout the USA and Canada.

Responsibilities

Provide first & second level desktop support for PC/LAN and laptop/workstation end-users including executives and senior-level management
Update and monitor ticketing systems
Provide routine problem reporting and recommendations to management
Utilize technical and procedure documentation for Service Desk, PC desktop/laptop configuration standards and install procedures
Configuration and deployment of new desktop and laptop systems
Support networked printing devices including mapping, scanning and application setup.
Troubleshoot and resolve hardware, software, and printing issues as they occur
Assist IT related projects
Provide new hardware/software for users as approved, assist in asset tag control and inventory management.
Install, configure, move, and retire PC equipment
Coordinate and collaborate effectively with technical teams
Establish and maintain good working relationship with all business clients
Overtime and occasional weekend shifts required as needed
Some travel may be required. 10%
Serve as a member of the “On-Call” support team
Resourceful, Customer focused, and Team player
Learn and follow all company procedures and protocols

Professional Experience

Two or more years’ experience supporting computers and printers in an enterprise network environment

Knowledge/experience with a broad base of tools and technologies around Desktop and laptop support in an enterprise environment is required

Interacts with management, technical, and business users to understand the business and technical requirements of the organization regarding assigned work tasks

Works in a collaborative manner with other team members to balance and address operational tasks, project work, and business requests

Supports application lifecycle for centrally supported PC applications

Provides operational support for endpoint protection, encryption, client management, and other client-side computer management solutions

Work with other Desktop support staff to provide engineering technical solutions in support of business requirements

Extensive knowledge of computer hardware (Dell, Apple, etc.)

Knowledgeable of TCP/IP, DCHP, DNS, VPN, AD, and network

Experience with Apple/Android phones, tablets, and MacBook’s preferred

Educational Background

Associate or bachelor’s degree in information technology or related two years minimum will also be considered

Conditions of Employment

Certification: CompTIA A+

Certifications Preferred: Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation 3.0 or 4.0

Skills

Proficient in Microsoft Windows 10 and Windows 11
Proficient in the Microsoft Office 2016 Suites, and Office 365, SharePoint, various Adobe products, Microsoft Edge, Google Chrome, Microsoft Teams, WebEx, Cisco VPN, and Service Now or similar ticketing systems
Excellent oral and written communication skills are required to provide appropriate client support and interaction
Ability to work independently and with little supervision
Ability to work well with others across many organizations including branch locations, sales and marketing, finance, customer support, and field services
Demonstrates integrity and follows standard operating procedures
Professional demeanor and strong work ethic
Professional customer service focused attitude
Positive, winning attitude

Req #: 61043

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

Herc Rentals jobs

IT Desktop Analyst (61043)