This job is a full time, benefited, FLSA Non-exempt position in the Technology and Operations Division that reports to the IT Director, Network & Systems. This position's primary location will be the Lawrenceville Campus.

Salary: $70,000 - $75,000/yr.

Schedule: Monday - Thursday, 8 Am- 5 Pm, Friday 8 Am- 4 Pm. This position reports to the Lawrenceville Campus and may occasionally work at the Alpharetta North-Fulton Campus if necessary.

Minimum Qualifications (Job Code A1709)

Associate's degree in related field and four (4) years of experience.

Note: Experience may substitute for the degree on a year-for-year basis.

Preferred Qualifications

In addition to the minimum qualifications, five years of full-time work experience installing and maintaining microcomputer hardware and software appropriate to position of assignment. Experience managing data center equipment such as rack/blade servers, and SANs. Industry certifications in field, such as MCSE and/or VCP. Experience with virtualization, SCCM: Application deployment, OSD, compliance, software updates, etc. Scripting: Strong experience with PowerShell scripting. Ability to write a basic script from scratch on demand. Active Directory, O365, and Azure administration experience. Experience with cloud compute platforms such as Azure and AWS.

Job Description Summary

Under limited supervision, administers systems for the college. Manages network security and integrity. Installs and maintains servers and data center equipment according to established specifications. Upgrades and installs operating systems and application software. Troubleshoots problems and provides end-user assistance and training. Determines user needs on the local level and recommends designs to meet needs to supervisors. Provide reporting information (data) as required for department statistics. Trains and coordinates the training of employees (both intradepartmental and interdepartmental). Documents and maintains up to date procedures for systems on campus. Consults with users in the design of systems and networks. Maintains knowledge of current trends and developments in the field and applies pertinent new knowledge to performance of other responsibilities. Maintains a consistent, high quality, customer-focused orientation when conducting business and providing services or products to clients, the general public and other customers. Interacts with all levels of state personnel in a way that promotes respect, encourages cooperation and contributes to excellent performance.

Duties/Responsibilities

Percentage of Time

Provide detailed technical documentation of developed processes and systems to ensure ease of maintenance or enhancement of the systems by co-workers

5%

Work effectively in a diverse community and meet the needs of diverse student populations

5%

Conduct research into administrative system issues and products as required

5%

Present ideas in user-friendly language

5%

Demonstrate highly self-motivated and directed actions, with keen attention to detail

5%

Demonstrate a sense of creativity, helpful for developing new processes

5%

Demonstrate analytical and problem-solving abilities

5%

Demonstrate strong customer service orientation skills

5%

Work in a team-oriented, collaborative environment

10%

Collaborate with Banner Services when necessary to deliver projects and data

5%

Prepare reports in requested format within requested time frame

5%

Develop and/or assist with the advancement of policies and procedures and recommend changes to effectively meet the goals and requirements of the department

5%

Maintain knowledge of assigned department and give updates to management on services, operations, and projects

5%

Participate in meetings to ensure department goals are in line with agency or technical college goals

5%

Travel for state meetings, trainings, professional development, and system upgrades as necessary

5%

Conduct regular evaluation of services provided and make adjustments as needed

5%

Maintain up-to-date with policies, procedures, and state or federal laws that may impact department initiatives

5%

Maintain excellent working relationships with, and serve as a liaison to, internal and external customers

5%

Facilitates other projects as assigned.

5%

Physical Demands

Frequency

(N)Never, (O)Occasionally or (C)Constantly

Requires operation, access, or control of financial resources.

N

Requires having a P-Card.

N

Driving is a responsibility of this position.

O

This position will have direct interaction or care of children under the age of 18 or direct patient care.

N

This position will have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications).

C

This position is a stationary position, often standing or sitting for prolonged periods with or without reasonable accommodation.

O

This position requires moving about to accomplish tasks or moving from one worksite to another with or without reasonable accommodation.

O

This position requires the ability to adjust or move objects up to 15 pounds in all directions with or without reasonable accommodation.

O

This position requires the ability to repeat motions that may include the wrists, hands and/or fingers with or without reasonable accommodation.

O

This position requires the ability to operate machinery and/or power tools with or without reasonable accommodation.

O

Operating motor vehicles or heavy equipment with or without reasonable accommodation.

O

Noisy environments.

O

Medium work that includes moving objects up to 50 pounds with or without reasonable accommodation.

O

Light work that includes moving objects up to 20 pounds with or without reasonable accommodation.

O

Heavy work that includes moving objects up to 100 pounds or more with or without reasonable accommodation.

O

Work in outdoor elements such as precipitation and wind.

O

Assessing the accuracy, neatness and thoroughness of the work assigned.

C

Equal opportunity and decisions based on merit are fundamental values of the Technical College System of Georgia (TCSG). The TCSG State Board prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any TCSG program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

Gwinnett Technical College is an equal opportunity employer. All employment processes and decisions, including but not limited to hiring, promotion, and tenure shall be free of ideological tests, affirmations, and oaths, including diversity statements. The basis and determining factor for such decisions should be that the individual possesses the requisite knowledge, skills, and abilities associated with the role, and is believed to have the ability to successfully perform the essential functions, responsibilities, and duties associated with the position for which the person is being considered. At the core of any such decision is ensuring the institution's ability to achieve its mission and strategic priorities in support of student success. The following person has been designated to manage inquiries regarding the non-discrimination policies: Lisa Richardson, Title IX, and Section 504 Coordinator, 5150 Sugarloaf Parkway, Building 100/A, Room 515, Lawrenceville, GA 30043, 678-226-6691, LRichardson@GwinnettTech.edu.

Additional Information

Agency Logo: Requisition ID: INF02N9
Number of Openings: 1
Advertised Salary: $70,000 - $75,000/yr.
Shift: Day Job
Posting End Date: Mar 31, 2025

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