Description

Umbra builds next-generation space systems that observe the Earth in unprecedented fidelity.

Our mission: Deliver global omniscience.

To stay ahead of climate change, geopolitical risk, and other major crises and issues, we need a global understanding of what is changing, where, and how fast. Umbra provides easy access to the highest quality commercial satellite data available, which is an indispensable tool for the growing number of organizations monitoring the Earth. We empower our customers to create solutions that inform, inspire, and address our planet’s most pressing needs. We’re helping to create a brand-new industry that has never meaningfully existed before.

Join our dynamic team as an IT Support and Systems Administrator! In this exciting role, you'll manage and support various Microsoft based technologies, both physical and virtual, while ensuring top-tier security and compliance for both classified and corporate environments. You’ll tackle challenging technical issues, oversee system upgrades, and help maintain a cutting-edge IT infrastructure that will be supporting multiple space initiatives. If you're passionate about technology, thrive in a fast-paced environment, and want to join the team pushing the limits on next generation space-based capabilities, we want you to be part of our mission. Apply today and take your career to new heights!

Key Responsibilities

System and Infrastructure Administration

Technical Support: Provide technical support, administration, and monitoring of Microsoft Windows in both physical and virtual environments, with guidance from Umbra’s IT Director.
Desktop Management: Manage desktop deployments across multiple domains at varying security levels; collaborate with colleagues to plan for next-generation upgrades and replacements.
Infrastructure Support: Develop and support a reliable IT infrastructure and networking environment.
System Audits: Execute routine audits of systems on a scheduled basis.
Thin-Client Management: Gain practical experience in implementing and maintaining thin-client workstations.VM Management: Demonstrate experience in creating and managing virtual machines (VMs), configuring optimization features at the VM level, and managing alerts, events, log collection, and reporting.

Security and Compliance

Patching and Upgrades: Oversee security patching and OS upgrades for Windows server and desktop enterprise IT systems.
Policy Adherence: Ensure compliance with government-mandated IT security policies and procedures.
Media Protection: Perform media protection in line with DOD security policies, including sanitization and wiping hard drives as necessary.
Vulnerability Management: Conduct vulnerability scans of operating systems using approved security scanners and resolve IT-related Plans of Action and Milestones (POA&M) by remediating software vulnerabilities.

Problem Solving and Improvement

Troubleshooting: Troubleshoot operating system and application faults and errors.
Solution Development: Create and document solutions for complex technical issues.
Software Configuration: Review and improve existing software configurations and integrations as needed.

Collaboration and Research

IT Research: Assist in researching IT solutions to support technology implementations.
Team Interaction: Collaborate with the help desk and other teams to troubleshoot issues, identify root causes, and provide technical support as required.

Additional Responsibilities

Other Duties: Perform additional duties as assigned.

Requirements

Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
3+ years of experience in server and workstation patch management methodologies.
TS/SCI with Poly security clearance (or TS/SCI with willingness to obtain a polygraph), with read-in within the past two years.
Education, training, or certifications commensurate to DODD 8140 System Administrator, Intermediate level (or higher) required, such as Cloud+, GICSP, SSCP, GSEC or Sec+.
Experience in developing IT checklists, standard operating procedures (SOPs), guides, and related documentation.
Experience implementing ongoing system security compliance measures, including patches and system updates.
Strong familiarity with identity & access management, single sign-on (SSO), and multi-factor authentication (MFA).
Experience reviewing security scans and applying DISA STIG to Windows Operating Systems.
Ability to triage and classify incidents, prioritizing work efforts effectively.
Proactive self-starter with a positive attitude and excellent verbal and written communication skills.

Desired Qualifications

Over 3 years of experience in implementing and providing ongoing support for secure closed computing environments.
Familiarity with NIST and CMMC compliance and security requirements.
Proven ability to create and customize documentation and training materials for end users of cloud-based software.

Benefits

Flexible Time Off, Sick, Family & Medical Leave
Medical, Dental, Vision, Life, LTD, STD (employer funded)
Vol Life, Critical Illness, Accidental, Hospital Indemnity, Pet Insurance (employee funded)
401k with 3% non-elective company contribution
Stock Options
Free parking in office building or Transit is reimbursed
Free lunch daily in office

Umbra is an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Employment Eligibility Verification

In compliance with federal laws, all hired persons will be required to verify their identity and eligibility to work in the United States by completing the required Employment Eligibility Verification Form (I-9 Form) upon hire.

ITAR/EAR Requirements

This position may include access to technology and/or data that is subject to U.S. export controls pursuant to ITAR and EAR. To comply with federal export controls, all persons hired must be a U.S. citizen, U.S. national, U.S. lawful permanent resident, refugee or asylee as defined by 8 U.S.C.

1324b(a)(3), or must otherwise be eligible to obtain the required authorizations from the U.S. Department of State and/or U.S. Department of Commerce as applicable.

Pay Transparency

This job posting may cover multiple career levels. To ensure greater transparency, we provide base salary ranges for all roles, regardless of location. Our standard pay ranges are based on the role’s function and level, benchmarked against similar growth-stage companies. Compensation may vary based on geographical location, as certain regions may have different cost-of-living factors. The final offer will also be influenced by the candidate's skills, responsibilities, and relevant experience.

Compensation Range

The Compensation Range for this role is $85,000 - $150,000.

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