Description of Work

The Recruitment Range For This Position Is $67,900- $101,851

This position serves as a Network Analyst responsible for the design, maintenance, and support of telecommunications and network systems critical to healthcare service delivery. The role provides hands-on and analytical expertise in the administration of network infrastructure, supporting both day-to-day operations and long-term planning within a complex and regulated environment. The Network Analyst plays a key role in ensuring the security, stability, and performance of systems that support electronic health records, telecommunications, emergency response, access control, video surveillance, and other hospital operations.

In this role, the analyst performs system configuration, monitoring, patching, and troubleshooting activities across a multi-vendor environment. The position requires a working knowledge of network architecture, protocols, and performance analytics, as well as the ability to manage and document infrastructure components in compliance with industry and agency standards. The role also supports the development and execution of disaster recovery plans and collaborates with internal teams and vendors to implement solutions that align with organizational goals and technical requirements.

Key Duties Include

Design, implement, monitor, and maintain network infrastructure systems supporting healthcare operations.
Perform daily operations support, troubleshooting, and performance monitoring of telecommunications networks.
Analyze system performance metrics and apply preventative or corrective actions.
Ensure patch management, log review, and infrastructure compliance with security policies and standards.
Administer system components to ensure data protection, control, and secure access.
Support high availability configurations and execute disaster recovery plans including system backups and restorations.
Maintain detailed inventory of system components and ensure updates are accurately tracked.
Create and maintain technical documentation for system architecture, procedures, and protocols.
Communicate and coordinate with business owners, IT partners, and vendors regarding system operations and upgrades.
Participate in ongoing professional development, including training, research, and engagement with industry peers.

About the NC Department of Health and Human Services (DHHS):

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

About The Information System Services Section

The primary purpose of the Information System Services Section is to maintain and manage expansion of the network of data and communications systems required by Broughton Hospital and other supported entities (Work Source West, J. Iverson Riddle Developmental Center and Black Mountain Neuro-Medical Treatment Center). Supported systems include: a computer network consisting of 1200+ PCs and associated cabling infrastructure, host platforms, and hosted applications. Other supported systems include: Telephone services for Broughton Hospital and other supported entities (Work Source West, J. Iverson Riddle Developmental Center and Black Mountain Neuro-Medical Treatment Center), as well as a CCTV Video Monitoring Network, Emergency Transmitter Body Alarms System, TV signal, Overhead paging, and Access Control System for Broughton Hospital. The ISS Department also provides HIPAA Security Compliance and Disaster Recovery Services.

Compensation And Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for benefits:https://oshr.nc.gov/state-employee-resources/benefits.

For more information about DHHS:https://www.ncdhhs.gov/

Knowledge, Skills And Abilities / Competencies

Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed "eligible" for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed.

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

Demonstrated experience in resolving network issues/ operational incidents.
Experience with network system design, configuration, and installation techniques.
Proven experience evaluating vendor hardware for compatibility and performance.

Minimum Education And Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guide for details.

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

Bachelor’s degree in computer science or an IT related field from an appropriately accredited institution

OR

Associate degree in computer science, or a related technical field from an appropriately accredited

institution and one year of networking related experience

OR

High School or General Educational Development (GED) diploma and four years of networking related

Experience

OR

An equivalent combination of education and experience

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.

Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Transcripts, degree evaluations and cover letters may be uploaded with your application.

NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov.

To check the status of an application, please log in to your NC Government Job Opportunities account and click "Application Status".

For technical issues with your application, please call the NeoGov Help Line at 877-204-4442. If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627.

NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For Permanent And Time-limited Appointments

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

I UNDERSTAND that DHHS requires a complete descriptive work history with all employment experience detailed to be considered for employment. I have included all this information within my application. (NOTE: AN ATTACHED RESUME NOR "SEE RESUME" DOES NOT SATISFY THE REQUIREMENT OF COMPLETING THE APPLICATION. If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)

Yes, I understand and have fully completed all requirements.

02

The recruitment range for this position is $67,900- $101,851. If offered this position, are you willing to accept a salary within the posted recruitment range of $67,900 to $101,851?

Yes, I am willing to accept a salary within the posted recruitment range.
No, I am not willing to accept a salary within the posted recruitment range.

03

How much experience do you have resolving network issues/ operational incidents? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.

No Experience
Less than one (1) year of experience
One (1) year of experience but less than two (2) years of experience
Two (2) years of experience but less than three (3) years of experience
Three (3) or more years of experience

04

How much experience do you have with network system design, configuration, and installation techniques? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.

No Experience
Less than one (1) year of experience
One (1) year of experience but less than two (2) years of experience
Two (2) years of experience but less than three (3) years of experience
Three (3) or more years of experience

05

How much experience do you have evaluating vendor hardware for compatibility and performance? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit.

No Experience
Less than one (1) year of experience
One (1) year of experience but less than two (2) years of experience
Two (2) years of experience but less than three (3) years of experience
Three (3) or more years of experience

06

Where did you learn about DHHS or this opportunity?

Company or OSHR Website
Employee Referral
Conference / Career Fair
Email campaign
Professional Association or Industry-specific job board
Indeed
LinkedIn
NC Nursing Board email
Google
Other General Job Boards
Other Search Engines
Other Social Media
Internet Advertisement
TV / Radio

07

Please give additional detail regarding where you learned of DHHS or this opportunity (e.g., APA Annual Meeting, Facebook, LinkedIn, Doximity, NC Substance Abuse Professional Practice Board, etc.).

Required Question

State of North Carolina jobs

Network Analyst