The Technical Consultant role for Omatic Software is an exciting role that is critical to the success of the company as a lead on Omatic platform onboardings and software customization services for customers. Our mission is to delight our customers in their use of our products and services. This role focuses on time to value and ensuring customers are live successfully with expedience.

Responsibilities include assessing customer data needs, designing and delivering professional and accurate product onboarding to customers in a timely fashion, and ensuring that the Omatic platform is configured and coded to meet customer requirements. The Technical Consultant is a trusted advisor, someone our customers look to for best practices with their Omatic solutions.

What You Will Be Doing:

Pre-Sales and Scoping Support

Lead Deep Discovery, Design and Architecture (DDDA) for enterprise customers
Assist the Pre-Sales team in providing technical sales and solutions and become a trusted advisor to the customer early in the qualification period 
Assist PS team with SOWs and provide final SOW solution approval for strategic accounts, including line-item deliverables and corresponding level of effort (estimates)

Integrations and Technical Consulting

Develop expertise on Omatic solutions and remain well-versed on product features and functionality  
Conduct remote software onboarding and training engagements on all Omatic Software solutions
Accurately assess customer requirements
Write and deliver professional documentation customized to the individual needs of each customer
Deliver engagements on time and within budget
Configure systems and provide testing support
Create quality, functional code-based solutions based on specific requirements
Test code before deployment
Support and troubleshoot solutions post-deployment
Accurately track and report project hours, notes, and status within Omatic’s internal systems
Provide product training to the Professional Services team
Provide product feedback to the Product Management team
Identify and execute creative technical solutions to complex data issues across the Customer Experience (CX) team 
Ensure that CX systems satisfy quality standards and procedures 
Share best practices across and within the CX team 
Other responsibilities as defined by CX leadership

System Integrator and Partner Support

Serve as the primary point of contact for Omatic System Integrators and partners, offering timely and effective support
Troubleshoot and resolve technical issues or challenges faced by Omatic System Integrators and partners
Conduct training for Omatic System Integrators and partners
Maintain strong relationships with Omatic System Integrators and partners, fostering open communication and providing an escalation path

What You Will Bring:

Self-motivated learner with the ability to self-manage advancing product knowledge
Proven work experience as Technical Consultant or Project Manager
Experience in cloud computing and cloud technologies
Excellent written and verbal communication skills, with the ability to identify and target needs, define technical concepts, and deliver accurate project deliverables
Project Management skills including scheduling, task management and the ability to work with multiple customers /projects simultaneously
Demonstrated success working in a collaborative, cross-team capacity – both internally and externally
Attention to detail with a strong ability to organize, manage, and execute projects as assigned
Hands-on experience in software development and / or system administration
Knowledge of strategic IT solutions
Strong knowledge with programming languages like JavaScript, Python, SQL, and C#
Knowledge of BBCRM and BBCRM development framework (SDK)
Knowledge of Microsoft Azure DevOps
Demonstrated ability to leverage AI in coding and technical projects
Entrepreneurial spirit with an agile mindset
Extremely comfortable with ambiguity
High degree of conceptual ability
Analytical ability / Structured thinker

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