Welcome to Centage, we're happy you're applying! We think the most important thing about Centage, about working anywhere, in fact, is the people and how they interact.

At Centage we foster an environment of caring, helpful, considerate, and empathic people. We think that's the best environment to foster excellence and it is one of the things we care most about in our hiring process. If you are empathic and able to talk with humility and encourage others to thrive, we want to hear from you!

We don't want brilliance without empathy. We don't want creators who don't share. We don't want rock stars that don't contribute to the community.

What It's Like To Be An Support Manager

Centage is looking for a manager to lead for our Support Team. You will be part of a culture where teamwork, collaboration, and learning are top priorities alongside winning. Centage believes in career advancement and has a track record of promoting top performers from within. Your day will be spent managing a support team of 4 to 5, both local and abroad.

What Does The Day To Day Look Like

Lead the team of support staff
Evaluate and build better processes to streamline the support services and improve the customer experience
Drive projects related to customer satisfaction and product adoption
Working closely with the Customer Success, Advisor, and Product Development teams to triage, troubleshoot, and process requests
Becoming a product expert by providing timely and helpful support to our clients; including financial data review and analysis

Why you might like it

Tough problems are fun to you. Solving complex problems and then looking back on ways to simplify the process is what makes you tick. You enjoy leading teams, both remote and in person and like to coach and counsel people to better their career.

No two days are alike and the challenge to learn something new is interesting to you. Even if you have never seen an FP&A tool, you already want to get in there and understand it and know everything about it.

Why we might like you

You have a passion for the customer and for streamlining processes. You go that extra mile to ensure all support issues are resolved and the customer is happy.

You understand the importance of a great support function and want to be part of building that all while working in tandem with multiple groups throughout the company.

Requirements

1-2 years of Management or Support Team Lead experience
Comfort with technology, data review, analysis, and manipulation; advanced Excel and report building skills; SQL knowledge a plus
Attention to detail/organized - Process driven and can track and maintain a high volume of customer requests
Time Management - Skilled at calendar management and follow-thru
Strong written and verbal communication skills - Striving to go above and beyond to fulfill client requests
Ability to thrive in fast-paced environment and self-motivated
Zendesk experience preferred
Software industry experience is a plus
Proficiency in Microsoft Excel and Google Workspace a plus

Benefits

$1,000 education budget
The chance to work with innovative and progressive technology
Company-paid health, dental, and vision insurance
Start-up environment with a proven playbook
Medical and dependent care flexible spending accounts
Company Short Term Disability coverage
Company-paid Life and AD&D coverage with option to purchase additional coverage
Open PTO policy
9 paid public holidays each year
401(k) matching plan

Base salary range from $75k - $95k

Centage jobs

Support Manager