To support the vision for change, the IT Administrator will provide hands-on technical support to manage and maintain the company’s Office 365 tenants and related technologies. The IT Administrator is responsible for managing and maintaining the Office 365 suite of tools used by the organization. This individual will work closely with all departments and collaborate on establishing and managing user accounts, permissions, and access to data housed within the cloud-based Office 365 platform.

ESSENTIAL RESPONSIBILITIES AND DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Configure and manage Office 365 applications and services such as Exchange Online, SharePoint Online, Teams, OneDrive, Power Platform, etc.

· Work with the execution of Microsoft Business Central 24 Cloud Upgrade projects.

· Champion the adoption of Office 365 services as appropriate for our business

· Collaborate with other IT teams and vendors to ensure smooth integration and operation of Office 365

· Monitor and troubleshoot Office 365 issues and performance

· Administer and support Office 365 Azure and Exchange policies

· Maintain a highly secure system through proper configuration and system access monitoring

· Assist with the migration of data into the Office 365 cloud platform and Office 365 SharePoint Administration.

· Troubleshoot and resolve issues with user access to Office 365 cloud services

· Monitor and communicate to stakeholders the performance of the services

· Deliver a consistent process for incident and problem escalation along with resolution

· Assist with the creation of policies around the proper use of Office 365 services and support

· Administer and support Office 365 policies

· Participate in gathering and the analysis of business requirements for software capabilities

· Provide training and support for additional SAS software the company deploys.

· Manage and deploy Apple Business set up and hardware for traveling teams.

· Maintain inventory of software licenses

· Provide technical support and training to end users

· Other duties as assigned. Duties will remain relevant to the position and similar opportunities will be communicated for consistent growth within each role.

Required Duties of all Associates

- Manage all company business according to the cultural objectives of the company.

- Understand and execute the principles of the company’s Operational Excellence program driving the right behaviors, standards, and continuous improvement across all operating entities.

- Participate in cross-functional teams as required to advance the business interests of the company.

- Compliance with all company and regulatory policies/guidelines relating to associate safety.

SKILLS AND ABILITIES

Attention to detail with high organizational ability
Strong project management skills with the ability to manage a project from start to finish
Team player
Proactive with an analytical perspective
Strong written and verbal communication skills
Creative problem solving
Ability to translate complex problems clearly and in nontechnical terms
Ability to design and implement systems necessary to collect, maintain, and analyze data
Ability to implement and troubleshoot programming changes and modifications

WORK ENVIRONMENT

- Primary office setting

• While performing the duties of this job, the employee is exposed to a normal office environment.

• Local travel may be required for training/meetings

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

– Position requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.

- Manual dexterity to grasp, pinch, and pull.

- Ability to lift to 15 pounds, on occasion.

– While performing the duties of this job, the employee is regularly required to stand, walk, and sit; use hands to finger, handle, or feel; and reach with hands and arms

– The employee is frequently required to talk and/or hear.

– Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.

EDUCATION/EXPERIENCE

Bachelor’s degree in information technology or equivalent work experience preferred
Progressive experience in a technical help desk or a customer service environment
Office 365 administration experience
Experience with Microsoft Dynamics Business Central
Microsoft certifications a plus, must be willing to obtain.
Proficient knowledge of Windows operating systems

EEO Statement

Wild Republic’s Global Equal Employment Opportunity (EEO) statement serves as our declaration of fair treatment and opportunity for all employees, regardless of location. As an organization, it is our commitment to ensure the rights of every current and potential employee to attain or maintain employment and safeguard an applicant’s interest during all employment decisions. Wild Republic is an Equal Opportunity Employer. Applicants for employment, recruitment, hiring, training, transfer, promotion, pay, benefits, lay-off, demotion or termination of employment will be made without consideration of race, color, religion, sex, sexual orientation or preference, gender identity, national origin, age, disability, military status, pregnancy, ancestry, veteran status, or any other protected classification under applicable federal, state, or local law.

Inclusion & Belonging Commitment

Together Achieving Greatness maintains our focus on supporting each employee where they are. Our Core Values and DEIBA+ initiative has a global reach to ensure everyone is treated equitably, included in our team, gain a true sense of belonging and feel real acceptance. Ensuring a safe and inclusive work environment is crucial for fostering productivity, creativity, and overall well- being among employees. When everyone is treated fairly and with respect, it not only enhances individual morale but also contributes to a positive company culture. Upholding high standards of professionalism, ethical conduct, and legal compliance reinforces trust and integrity within the organization. Only with diverse perspectives can we genuinely change the world!

Location Accessibility Statement

Wild Republic strives to make our premises, products, and equipment available to all people respecting their individual needs, dignity, independence, and equal opportunity. We encourage assistive devices, service animals or other support to anyone at our offices. Wild Republic encourages anyone who encounters any adverse actions, malfunctions, or deficiencies to report them immediately to our HR team at PeopleOps@WildRepublic.com.

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