Job Overview
We are an innovative and growth-oriented organization dedicated to fostering a work environment where our employees can excel. Our commitment to integrity, excellence, accountability, and teamwork shapes our daily operations and drives our success. Joining our team presents a unique opportunity for career advancement, competitive compensation, and a strong focus on professional development.
About The Role
We are looking for a motivated Systems Administrator I to become a vital part of our team. In this role, you will deliver desktop and server support, ensuring the smooth functionality of our hardware and software systems. You will be responsible for troubleshooting, configuring, and maintaining IT infrastructure while aligning systems with the requirements of our clients. This position is ideal for an individual with a passion for technology and a desire to expand their expertise in the IT sector.
Key Responsibilities
- Deliver professional desktop and server support through various communication channels, ensuring high levels of customer satisfaction.
- Administer and manage Active Directory, including user account setups, password resets, and group assignments.
- Oversee virtual desktop environments to ensure their functionality and security.
- Handle Microsoft Portals, focusing on license and account management.
- Implement best practices for system security, including password protocols and two-factor authentication.
- Troubleshoot network circuits and coordinate with ISPs as needed.
- Utilize documented scripts and automation tools to enhance operational efficiency.
- Assist in managing antivirus solutions and conducting security awareness training for new users.
- Maintain thorough and precise documentation to ensure compliance with industry standards.
Required Skills
- Exceptional customer service abilities and a proactive, solution-focused approach.
- Strong interpersonal and communication skills, enabling effective collaboration with both team members and clients.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficient verbal and written communication skills, particularly in translating technical concepts for non-technical audiences.
- Self-driven with the capacity to operate independently while managing responsibilities with minimal oversight.
Qualifications
- A minimum of two years of experience in end-user desktop support and systems management.
- Proficient in Microsoft Windows 10⁄11 OS, including command-line tools and client support.
- Familiar with Microsoft Windows Server (2012/2016/2019) and Microsoft 365.
- Experience in Active Directory management and group policy administration.
- Basic understanding of mobile device setup and configuration (iOS and Android).
- Knowledge of installing and supporting software applications, including Office 2016/2019/365.
- Fundamental networking knowledge, including TCP/IP protocols and common networking hardware.
- Experience with endpoint security measures, such as antivirus and threat detection solutions.
Career Growth Opportunities
We are committed to the continuous professional development of our employees, offering career coaching and pathways for advancement within our organization. This role will equip you with the skills and knowledge to tackle new challenges and grow in your IT career.
Company Culture And Values
Our organization champions a collaborative and inclusive culture where employees are motivated to excel and innovate. We prioritize integrity and teamwork, fostering an environment that empowers our staff to achieve both personal and professional growth.
Compensation And Benefits
- Competitive base salary ranging from \(60,000 to \)65,000 annually (final offer based on experience and qualifications).
- Comprehensive health benefits package, including medical, dental, vision, and life insurance.
- 401(k) plan with company matching contributions.
- Generous paid time off, including 15 holidays per year and 5 floating holidays.
- Access to telemedicine services and various voluntary benefits, such as pet insurance and home/auto insurance.
We are an equal opportunity employer and invite candidates from all backgrounds to apply. We are dedicated to providing reasonable accommodations for qualified individuals with disabilities.
Employment Type: Full-Time
