Compass Point Federal (Compass Point) is a provider of services to today’s enterprise IT market with one crucial difference: our services are highly specialized, quality-driven, data-centric services. This enables us to focus laser like on helping our government and commercial customers quickly and cost effectively harvest, analyze, and leverage the greatest possible value from the increasingly vast amounts of data they are acquiring and need to manage. Compass Point’s strategic partners include leaders in virtually every area of IT strategy, implementation, and management. Compass Point is an ISO 9001:2018 certified company and is a proud supporter of veteran workforce transition initiatives.
Compass Point is looking for a Systems Analyst (Part-Time) to join our team supporting USSOCOM. In this role, you will be a part of an enterprise IT Service Management (ITSM) process across SOFPREP’s specialized software tools and networks. The position provides day to day support to facilitating the team’s custom development, operation & maintenance, enhancement/modernization, and cybersecurity/Risk Management Framework (RMF) support to SOFPREP-owned infrastructure or technology assets. This is also in support of maintenance and enhancement of the SPPN domain and interfaces within the SOF Information Enterprise (SIE).
The U.S. Special Operations Command (USSOCOM) is a combatant command with global presence, ready to defend the homeland and to protect U.S. interests worldwide as part of the Joint Force. The objective of this project is to provide the Special Operations Warfighter with three-dimensional (3D) Scene Visualization Databases (SVD) and Enhanced Geospatial Intelligence (GEOINT) data (maps, imagery, and terrain data) in support of Special Operations Forces (SOF) training, planning, rehearsal, and execution systems. SOFPREP’s mission is to support battlespace visualization so SOF units know the area they will operate in before they get there.
Candidate must be able to obtain an active DoD Secret clearance and possess a combination of education and demonstrated experience/training on networks and applications specific to DoD or similar environments, IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate must be able to work with a team and exercise independent judgement on resolving complex technical issues without oversight as well as recommending creative/innovative ways to enhance the overall ITSM. Must have excellent verbal and written communication skills. Veterans encouraged to apply. This position is a part time role and below are representative activities for this role.
Responsibilities
- Support the hardware/software analysis, test & evaluation, and user assessment of emerging tools and applications used within the SOFPREP network to enhance systems engineering and technology management process.
- Support the overall sustainment operation of J37-SP Systems including associated hardware, software, peripheral equipment, as well as service management processes. Work autonomously, by utilizing understanding of the domain knowledge, to resolve complex technical issues related to the SOFPREP Training technologies.
- Perform and conduct research of creative resolutions of technical issues. Create solutions and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
- Utilize Information Technology Infrastructure Library (ITIL) practices for IT Service Management (ITSM) that focuses on solutions that have an integrated, enterprise-wide focus to deliver shared IT services that align the IT services with the needs of its customers and end users.
- Support the development, documentation, and maintenance of IT Standard Process and Procedures and IdAM procedures that adhere to USSOCOM policies, procedures, regulations, and directives.
- Define requirements and parameters for conducting and measuring end-user satisfaction surveys. (e.g., frequency, types of questions, how the satisfaction measurement metrics is derived, etc.). Support asset management and procurement activities.
- Support and maintain ITSM Continuous Improvement program. Participate in regularly scheduled monthly meetings with IT Service Providers’ operational and technical leadership to review recommended ITSM solutions, determine impact on other IT Services Areas, identify any alternative solutions or additional opportunities, to minimize outages and services disruptions, and report on recommended solutions and trackable metrics to use in measuring success.
- Provide support for the COOP activities and training for new technology deployment.
- Additional duties as assigned or required.
Qualifications
- Bachelor’s degree in technical discipline or equivalent (relevant professional experience or military service is an acceptable substitute) or 3-5 year of relevant working experience.
- Active DoD Secret Clearance or ability to obtain & maintain one is required.
- Must possess one or one of the following: A+, Security+, Cloud+, ITIL
- Demonstrated experience with IT Service Management (ITSM) Process supporting DoD or similar environment
- Understanding of ITIL, agile methodologies, DoD Risk Management/Security policies
- Strong written and verbal communication skills
Job ID
2024-14594
Work Type
On-Site
Company Description
Work Where it Matters
Compass Point, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Compass Point, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, Compass Point provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, Compass Point delivers a broad range of skilled IT services, including data-centric services, software development, IT infrastructure modernization, managed IT services, and more.
As a Compass Point employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Job ID:14594-en-us
