System Engineer for Managed Service Provider
Are you tired of performing the same tasks day in and day out? Do you thrive in fast-paced, results-oriented environments? Are you looking for the next step in your career? If so, we're looking for someone like you!
DivergeIT is a fast-growing IT management and support services company. As a Top 1% Microsoft Gold Partner for over 20 years, we serve businesses across America, including Pro Sports teams, Hollywood movie studios, financial and professional services, and non-profits. We think differently and have created our own processes and tools to achieve excellence in the business information technology space. Our divergent culture values creative individuals with different backgrounds and expertise who enjoy working as a team to provide our clients with the highest level of support and satisfaction. Join us, and after a year, you will have accumulated over ten years of technical knowledge. As a team member, you will learn something new daily. . .
What is the job like?
- Consult with AugmentIT clients on their initiatives, Tier 3 Support, and projects.
- Provide Tier 3 Support for internal DivergeIT Teams across multiple client platforms.
- Provide Technical Leadership to SysOps, Operations Center, and other teams.
- Lead Pit Crews formed to resolve complex technical issues.
- Interact/Drive resolutions with Microsoft Advanced Support.
- Administer/Improve internal systems tools to improve operational support and compliance.
- Act as Senior Technical lead on Security related incidents across a large client base.
- Rotate in the on-call schedule as Duty Manager.
What are the requirements?
- 3 Years of Systems Engineer experience (Prefer at least one Microsoft Expert certification within past 3 years)
- Microsoft 365 expert (preferably with M365 Administrator Expert certification)
- Microsoft Azure Fundamentals (AZ-900) Preferred
- Microsoft Teams Configuration and Optimization Experience
- Microsoft Defender (M365, Cloud & Endpoint) resolution background
- Strong Network knowledge (preferably within Meraki systems) and various SMB firewall platforms
- Proven background in virtualization technologies (e.g. Hyper-V, VMWare, etc)
- RMM and Network Tools Automation and Powershell scripting background
Benefits Include
- 401K
- Health Insurance
- Dental Insurance
- Vision Insurance
- Unlimited PTO
If you're up for the challenge, apply now!
