APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE.
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.
Information Technology Services (ITS) / Enterprise Networking HRA Infrastructure Network Services Is Recruiting For One (1) Computer Specialist (Software) II, To Function As a Remote Systems Administrator, Who Will
- Coordinate, plan, document, evaluate and participate in the installation, customization, testing,
implementation, and support of the Agency's extremely complex Enterprise-Wide Area Network
infrastructure environment.
- Develop highly complex technical preliminary recommendations regarding strategic WAN
infrastructure planning, consolidation, expansion, and acquisition needs.
- Research hardware and software acquisitions and upgrade to ensure the continued viability of
the WAN infrastructure environment; evaluate the installation, implementation and maintenance
or the highly complex components which make up the Agency’s Enterprise-Wide Area Network.
- Diagnose, solve, and deliver root cause analysis for hardware/software issues, analyze and
upgrade systems as necessary; isolate network problems using Syslog Files.
- Develop contingency plans for WAN growth and the upgrade of network devices.
Hours/Shift
Normal Business Hours
Minimum Qualifications
- A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
- A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
- A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.
Preferred Skills
- Expertise in designing, planning, and implementing highly complex Enterprise-Wide Area Network (WAN) infrastructures, including the ability to manage large-scale network installations, customization, and testing. - Hands on experience with WAN performance optimization tools, quality of service (QoS) strategies, and ensuring efficient data flow across the network to meet strategic objectives, including managing bandwidth, latency, and traffic prioritization. - Proven ability to diagnose and troubleshoot hardware/software issues, leveraging tools like Syslog files and network monitoring platforms to perform root cause analysis and resolve network performance issues in a timely manner. - Experience in developing highly complex technical recommendations regarding network planning, consolidation, expansion, and acquisition, with an understanding of long-term WAN needs and the ability to align them with business goals. - Knowledge of WAN security protocols and the ability to develop contingency plans for WAN growth, including the ability to upgrade and maintain network devices to ensure robustness, security, and business continuity.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
