Job Description
Job Description
We re Apogee. Nice to meet you. At our core, we re a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today s technology-savvy generation.
We work hard, celebrate success and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.
We are currently recruiting for a Network Engineer. Your primary responsibility will be as a tier-3 support engineer in a fast paced operations environment with some occasional project engineering work. You ll need a solid background in supporting large Campus/Enterprise networks, and have a customer service mindset. You ll support a diverse base of customers, including non-technical users, and you ll need to know when to speak geek and when not to. We believe there is tremendous opportunity for someone with the right skills and business acumen to excel within our company.
Apogee is based in Austin, Texas and is open to hiring remotely for anyone based in the continental US.
The salary for this position:
Senior: $125,000-$150,000 + bonus
Standard: $110,000-$140,000 + bonus
Associate: $75,000-$105,000 + bonus
Here s your job:
- Resolve simple to complex network outages and service interruptions with little supervision
- Provide timely and accurate ticket updates to appropriate stake holders
- Provide end to end network documentation
- Follow MAC procedures and other department SOPs
- Liaison between engineering group and client staff both technical and non-technical personnel
- Develop and apply testing and troubleshooting plans
- Manage and test ILEC/CLEC circuit cut-over and upgrades
- May require performing onsite surveys for both wired and wireless access
- Physical installation of core network components (racking and stacking), configure, turn-up and testing
- Work in a group/team setting
You ll love this job if this describes you:
- Problem Solving. You aren t satisfied until you ve completely solved a problem, and you take time to get it right, look beyond the obvious, and deliver correct and honest assessments and answers.
- Self Development. You are personally and professionally committed to continuous improvement. You take a whole approach to learning: books and academics, experience at work, and learning from your peers
- Technical Aptitude. Some projects we take on have subtle differences, and others present obstacles we haven t faced yet. You re able to apply your base line of knowledge and natural technical aptitude to help you on easy tasks and challenging issues.
- Team. There s lot of room for individual success, but it all starts at the core, a strong team. You demonstrate open, positive communication, listen to others, and encourage group troubleshooting.
- High Quality Standards. This is a high impact, highly visible position. You have internal and external clients depending on the quality of work you deliver (never mind the financial impact of low quality). You care about your work and your customers.
Location. This is a full-time remote role.
Benefits
Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better so here is what we are offering:
- An attractive salary
- Health insurance plan including Health Savings Account matching program
- Monthly technology stipend
- Engineering and Technical teams receive cash bonuses for obtaining certifications
- Maternity and Paternity leave
- Peer recognition program
- Career development programs
At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.
Accommodations:
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, hr@apogee.us.
