Amalgamated Bank seeks a driven Prepaid Card EB Administrator (Electronic Banking) to be responsible for day-to-day operations involving monitoring of risk associated with prepaid card transactions, research and processing of disputes, settlement and reconcilement of prepaid card activity. The Prepaid Card EB Administrator will keep abreast of product upgrades, identify risk and exposure, develop control procedures, and serve as liaison between the EBD, vendors, and other pertinent Bank departments.
Essential Job Functions:
- Perform daily prepaid card settlement
- Fraud monitoring for prepaid cards via various systems and reports designed to identify high risk transactions. Review and investigate all transactions deemed high risk
- Review daily OFAC reports for new card applicants
- Contact customers via phone / mail and validate questionable transactions, take appropriate action based on Bank procedures Maintain records of all communication, both external and internal, update alert status on the Risk Management systems
- Report performance and systemic issues to department management and appropriate vendors. Track issue resolution
- Analyze the rules/alerts established in the risk management system and make recommendations to EBD Officer for change/addition for more efficient and effective processing and monitoring
- Research, process and track all card related claims, adjustments, inquiries and notifications Follow Bank procedures for provisionally crediting and debiting affected accounts. After completing the investigation, determine appropriate resolution and notify customer
- Enforce compliance with regulation E and monitor network timeframes for deadline adherence by other institutions
- Receive and prepare ATM files for upload into various applications used for claim research
- Reconcile and adjust all activity to, P.O.S. rejects, income, and chargeback DDA accounts Reconcile general ledger, process and adjust ATM unposted items from suspense debits account
- Perform settlement and reconcilement between the various networks, vendors and the bank
- Download and review various monthly reports
- Control and maintain all activity records, enforce departmental controls, auditing and security policies
- Monitor and answer internet banking dedicated email and telephone lines to handle customer inquiries and support issues during prescribed business hours
- Work with relevant daily reports to ensure operational and risk compliance with Bank policy/procedures and controls
- Communicate with customers and branch personnel via email, interoffice mail, and telephone to resolve problems. Follow up on outstanding issues or documents to ensure timely completion and resolution of all processes
- Research and process all reclamation requests, complying with regulatory deadlines. Affect offsetting entries, create tracking logs, etc. to avoid duplications and streamline processing
- Maintain all logs
- Cross-train in all existing and future EBD functions
- Act as backup all EBD functions as needed
- Performs various related clerical duties as directed by manager
Knowledge, Skill, and Experience Requirements:
- High School diploma or equivalent
- Minimum 2 years related banking reconcilement experience
- General knowledge of accounting
- Good mathematics and investigative skills
- Knowledge of compliance laws
- Knowledge of branch operations
- Through knowledge on MS Word, Excel and Access
- Good written and verbal communications skills
- Good customer service skills
- Thorough knowledge of Bank wide operations
Our job titles may span more than one career level. The starting base salary for this role is between $40,000.00 – $45,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Amalgamated Bank is anEqual Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View ourPay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.
