Job Description:
Drives software production stability, reliability, and resiliency within operating system environments (Linux) using Oracle, Java, Python, and PL/SQL. Promotes code into production using Continuous Integration and Continuous Delivery (CI/CD) tools -- Concourse, Jenkins, and Udeploy. Improves Cloud operations and delivery -- Amazon Web Services (AWS) – using container orchestration tools (Kubernetes EKS and AKS). Debugs and addresses production failures for major system outages or issues using Extract Transform Load (ETL) tools -- Informatica. Supports the resolution of production support issues using Datadog and Sitescope. Provides ongoing technical production support for applications and software infrastructure.
Primary Responsibilities:
Drives incident management, root cause analysis, problem management, and organizational change processes.
Education and Experience:
No degree and five (5) years of experienceas a Senior Systems Engineer (or related occupation)providing product support for Cloud applications and infrastructure that requires batch cycle management,deployment and cloud infrastructure management within a financial services or banking or insurancedomain.
Or, alternatively, Bachelor’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and three (3) years of experience as a Senior Systems Engineer (or related occupation) providing product support for Cloud applications and infrastructure that requires batch cycle management, deployment and cloud infrastructure management within a financial services or banking or insurance domain.
Or, alternatively, Master’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and one (1) year of experience as a Senior Systems Engineer (or related occupation) providing product support for Cloud applications and infrastructure that requires batch cycle management, deployment and cloud infrastructure management within a financial services or banking or insurance domain.
Candidate must also possess:
Demonstrated Expertise (“DE”) providing production support for Cloud applications and infrastructure using Datadog or Splunk or Cloudwatch, Autosys or Control-M or CA-ESP, and uDeploy or Jenkins or Bamboo, within a financial services environment, or banking or insurance domain; Identifying root causes for applications and infrastructure hosted on AWS by providing production support for incident management using log aggregating tools (Cloudwatch or DataDog, or Splunk); and promoting new features and functionalities by supporting the deployment of applications in production and non-production environments, using CI/CD tools -- Jenkins or Udeploy or Bamboo.
DE triaging application or infrastructure issues for large scale enterprise systems by performing log analysis and reviewing application health dashboards and performance monitors to identify the root cause, patterns, and key operational metrics/trends using SQL, Venafi, and Splunk or Datadog; and applying and implementing Information Technology Infrastructure Library (ITIL) standards for operations, and incident, problem, request management, change, and release management using ITSM tools -- ServiceNow or HP Service manager or BMC Remedy.
DEproviding installation and upgrade support for applications and infrastructure to development teams, using Amazon Web Services (AWS) Cloud platform; performing operational tasks in AWS to scale services -- Elastic Cloud Compute (EC2) and Auto Scaling Groups; and coordinating, monitoring, and supporting the successful completion of batch cycles within the SLA using Autosys, Control-M or CA-ESP.
DE automating manual operations and certificate management systems to renew and expire certificates in a timely manner in production and non-Production environments using Venafi and Jenkins or Bamboo pipelines; and building Standard Operating Procedures (SOPs), and supporting deployments using Operational tools -- uDeploy or Bamboo or Jenkins.
Certifications:
Category:
Information Technology
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
