• Manage deployments of Apptio services to AKP• Streamline the deployment process• Improve observability of the services within your purview by reviewing KPI dashboards and alerting• Mentor junior to mid-level engineers• Author and maintain documentation of deployment and monitoring processes• Write and use runbooks to troubleshoot and triage production issues• Detect issues and handle Tier 3 troubleshooting• Drive online “swarm” collaboration sessions• Collaborate with service developers• Participate in on-call rotation• Perform maintenance of the platform (patching, resets, upgrades, etc.)• Operate independently and own end-to-end delivery of solutions• Have significant input in the product roadmap and be able to articulate effectively the benefits of alternative technologies Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
• 5+ years’ experience in an SRE or adjacent role• Functional understanding of at least one programming language and source control (PreferablyGolang)• Expertise with distributed application deployment and management via Kubernetes• Expertise with container technologies (e.g., Kubernetes, Docker)• Expertise with Infrastructure-as-code (IaC) concepts (Terraform)• Expertise with cloud provider services, preferably AWS• Ability to work with RESTful systems and their APIs• Familiarity with observability (e.g., Prometheus, Open telemetry)• Demonstrated fluency with the English language skills 7+ years’ experience in an SRE or adjacent role
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs.
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law.
- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
We consider qualified applicants with criminal histories, consistent with applicable law.
IntroductionOverview
In this role, you will be part of a team that develops and supports the Apptio Kubernetes Platform (AKP)
where all Apptio applications are deployed. In a typical day you will interact with Github, Linux,
Kubernetes, ArgoCD, Docker, Confluence, Jira, Slack, and AWS.
You Are
You are passionate about problem solving and reliability and have significant experience in SRE or an
adjacent role. Your team can count on you to solve challenging problems across the entire Apptio
Portfolio. You collaborate with other SREs, developers, and support teams to help provide value to the
broader organization. You take responsibility when fixing problems in an automated code first way and are
happy to step outside your comfort zone to develop your skillset. You are a mentor to other engineers and
able to assist Management in key decision making.
Us
The Platform and Site Reliability Engineering team - PRE - at Apptio is responsible for enhancing and
maintaining our Kubernetes platform and driving the adoption of SRE best practices across our
engineering teams. We are a distributed team working across three locations including the United States,
Poland and Australia.
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