Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
The Third Party Business Continuity & Operational Resiliency (TP-BCOR) organization is responsible for risk management for third parties/vendors who provide critical services to the bank through TP-BCOR Exit Strategy Planning. Third Party is a unique space with high regulator visibility in an ever-changing world of risks and real world geo-political events. More specifically, TP-BCOR delivers an effective control environment to ensure the continuity of third party/vendor critical services by validating Third Party adherence to Bank of America’s business continuity requirements and ensures Bank of America is prepared against Third Party/Vendor disruptions. As a control function TP-BCOR partners with the Lines of Business and other Enterprise functions such as Global Third Party Program (GTPP) (aka “procurement” / vendor management) to ensure that TP-BCOR Exit Strategy Plans are documented and at the ready to meet both internal and regulatory requirements.
What We’re Looking For:
We’re looking for the next generation of business continuity and risk management experts; individuals with a passion for growing a long-term career, building relationships, and working with a team of innovative and forward thinking professionals. Our team is meant for those looking to make a real impact and build a career in business continuity and risk management. The role is ideal for those who have a desire to work with industry leaders to protect our brand and the customer/client experience by proactively planning and mitigating Third Party/Vendor risk across the organization.
Role Overview:
This role will be an individual contributor within the Third Party Business Continuity organization that is responsible for ensuring Bank preparedness against Third Party disruptions. Teammate will be responsible for supporting and executing against processes within the end-to-end Third Party Exit Strategy Planning program by engagement, enablement, and performing quality assurance reviews of Exit Strategy Plans (ESP) written by lines of businesses and owning various projects and workstreams. This teammate will develop and maintain strong relationships across Enterprise Resiliency and Lines of Business Third Party oversight programs. The successful candidate will interact with many different partners from Enterprise Vendor Managers, Procurement, Business Continuity (BC) Executives, and other BC partners to drive adherence to enterprise-wide and third party business continuity standards.
Job responsibilities will include:
- Monitor/Engage lines of business and program operational areas for Third Party Exit Strategy Planning and related processes
- Performs QA activities on documented Exit Strategy Plans including executing on controls, managing quality issue responses, and reporting results
- Develop and maintain strong relationships across Enterprise Resiliency and lines of business Third Party oversight programs
- Executes initiatives by identifying areas of potential automation or other process improvements, procedural updates, thematic trends, QA checklist updates, and coaching opportunities to enhance program success
- As a control function, monitor data quality controls and metrics of lines of business
- Support enhancement of third party requirements in Third Party Exit Strategy (TPES) System of Record (SOR)
- Support effective process and technology changes
- Support program training (engagement/enablement) for lines of business
- Monitor and/or manage third party metrics and dependencies
- Participate in the identification of best practices, materials documentation, and issues management
Skills:
- Active Listening
- Adaptability
- Attention to Detail
- Critical Thinking
- Data Collection and Entry
- Collaboration
- Continuous Improvement
- Issue Management
- Record Keeping
- Written Communications
- Business Continuity Management
- Data Management
- Data and Trend Analysis
- Policies, Procedures, and Guidelines Management
- Process Simplification
Required Qualifications:
- Highly organized with strong time management skills
- Ability to prioritize effectively and to work independently with minimal supervision
- Excellent written and verbal communication skills, ability to tailor message to the audience
- Ability to build and maintain relationships
- Ability to constructively challenge quality of information and escalate/debate risks and issues
- Ability to work in a very detailed manner, while looking broadly across the business to develop connections and themes
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to quickly learn and adapt in a changing environment
- Positive attitude with desire to grow career at Bank of America
Desired Qualifications:
- Industry experience in Quality Assurance (QA) and Review
- Foundational knowledge or experience with the Third Party Program / Global Procurement / Vendor Management
- Foundational knowledge of Business Continuity/Disaster Recovery and related principles/standards
- Working knowledge of SharePoint
Minimum Education Requirement: BS/BA or 2+ years relevant working experience
Shift:
1st shift (United States of America)
Hours Per Week:
40
