About this role:
Wells Fargo is seeking a Digital Product Services Manager in the Consumer Small and Business Banking line of business. Within the Branch Oversight and Support organization, you will report into the Head of Automated Banker Support and Banking Procedures leader, supporting the transformation of digital products, tools and experiences to elevate the employee experience in both the branches and call center, ultimately driving a great customer experience.
Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you’re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces “to grow your career” in the U.S. Learn more about the career areas and business divisions at wellsfargojobs.com.
In this role, you will:
Act as an advisor to senior leadership to develop or influence digital and consumer banking products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across the automated banker support platform (Branch and Call center)
Lead the strategy, requirements and execution of highly complex and unique challenges requiring in-depth evaluation across multiple properties across the enterprise to provide branch banker support
Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
Collaborate with senior stakeholders across Branch Banking to provide the best technology driver support for our bankers
Work closely with product, digital, technology teams to prioritize and develop innovative software solutions that provide relevant and accurate information
Coordinate highly complex activities and guidance to others
Provide vision, direction and expertise to senior leadership on implementing innovative and significant business plans, programs and initiatives which have significant impact on the banker experience
Strategically engage with all levels of professionals and managers across the enterprise
Influence employees to adopt new solutions and develop a feedback loop to identify areas of continuous improvement in line with agile methodologies
Serve as an expert advisor to leadership, continuously track and manage key business results
Required Qualifications:
7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
5+ years of experience managing large and complex enterprise-wide programs/products
Experience working cross functionally between the business and technology
Experience partnering, influencing, and driving change through senior leaders
Experience engaging partners to execute a roadmap that delivers value under high pressure deadlines
Ability to set and communicate a compelling future direction for the team or organization
Ability to articulate vision, goals, and expectations to diverse stakeholders
Job Expectations:
Locations:
401 S. Tryon Street Charlotte, NC
325 John H McConnell Blvd Columbus, OH
550 S 4th Street Minneapolis, MN
150 E 42nd Street New York, NY
333 Market St San Francisco, CA
U.S. only - Pay Range:
New York – New York Pay Range: $138,500 - $287,600 USD annual (this range may not be applicable to other locations)
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$120,400.00 - $287,600.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:
8 Dec 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
