The AWS Training and Certification (T&C) organization educates customers, partners, and AWS employees on AWS services, products, and solutions. As part of the T&C Business Insights & Analytics team, you will design and develop scalable data and reporting solutions to provide actionable insights into the key performance indicators (KPIs) and metrics that drive the organization. We are seeking a talented Business Analyst with excellent analytical abilities, knowledge of business intelligence solutions, as well as outstanding business acumen and the ability to work with quantitative and business teams. You will focus on the design and end-to-end execution of self-service reporting, 3P Seller analytics, and data support for economic modeling. If you are passionate about data, go deep to find insights, relentless in ensuring data quality and reliability, and feel comfortable communicating with different levels of leadership, you are the candidate we are looking for!
Key job responsibilities
- Lead analytical deep dives to investigate, identify and substantiate new business growth opportunities
- Build and deliver high quality customer and seller insights that will help understand and manage growth drivers of the business
- Build the business analyst roadmap and regularly review priorities with stakeholders
- Collaborate with engineering teams, data science, and partner BI teams to acquire new data from production systems or between databases. Explore ML and predictive models to improve the sophistication of our logic
- Continually improve ongoing reporting and analysis processes, automating or simplifying self-service support for customers
- Work with Sales, Product, Marketing and Program teams to create inspection mechanisms to review and grow the business
- Closely work with Business Intelligence Engineers, Data Engineers and Technical Program Managers on the team in terms of sprint management process and create SOP (standar operating procedure) documentation for projects and processes.
- Prepare training material, case studies, job aids required to enhance ability of Business Analysts.
- Facilitate tech training sessions for the org through remote or classroom modes.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
About Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- 3+ years of business or financial analysis experience
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL
- Experience with data visualization using Tableau, Quicksight, or similar tools
- Experience in customer segmentation, customer behavior analysis, conjoint/trade-off modeling
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
