Job Description:
SALESFORCE ADMINISTRATOR ANALYST
The Role
You will have a daily impact by assisting our end users with technical support inquiries and create or enhance CRM capabilities in Salesforce.com using system configuration, clicks not code. The experiences you create will be used by our client facing associates. You will have to deeply understand our clients, deeply understand our associates, and think strategically about enabling an amazing experience using Salesforce cloud ecosystem that enables our associates to meet our client’s needs.
The Expertise and Skills You Bring
Bachelors or equivalent.
Salesforce.com Administrator certification required.
Salesforce.com App Builder certification desired1.
Salesforce.com Advanced Administrator certification desired1.
2+ Years application support.
Strong Communication abilities
Active listening skills and excellent written and oral communications skills are critical for interactions with our users.
Strong Documentation skills are required to maintain our solution knowledge base and to share step-by step instructions with our users.
Ability to empathize with customers and convey confidence while paying attention to detail.
Organization and Prioritization
Ability to multi-task in a fast-paced environment.
Ability to prioritize work based on business impact and SLAs.
Achieve results while preserving relationships.
Technical Acumen
Ability to troubleshoot, capture logs, and debug Salesforce solutions leveraging configuration and code.
Ability to analyze trends and recommend improvements.
Expertise working with Microsoft Excel functions (e.g. VLOOKUP)
Experience with Salesforce.com or similar applications.
Ability to understand relational databases.
Experience with SQL.
The Team
Your work will support the client and associate experience for Fidelity’s Workplace Investing business. Workplace Investing (WI) helps millions of people save and invest through workplace savings plans. WI builds lifetime relationships with customers and provides employers with cost-effective, integrated employee benefit solutions. The company serves customers online and over the phone. WI business constitutes of four different product lines Defined Contribution (DC), Defined Benefits (DB), Health & Welfare (HW) and Stock plan services (SPS).
Certifications:
Category:
Information Technology
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
