At AWS, we use Artificial Intelligence to identify every customer need across all AWS services without customers needing to tell us about their issue, and then seamlessly connect them to the most appropriate resolution, eventually fulfilling the vision of a self-healing cloud. We are looking for a Sr PMT who is a relentless self-starter with a track record of delivery, someone with a true pioneering spirit who will boldly do what’s best for our customers. Leveraging a wide range of AI/ML and automation techniques, you will have an opportunity to invent, design, and launch solutions that will directly impact every customer across all AWS services.
Key job responsibilities
You possess an established product management track record, experience launching mission-critical systems, and a well-rounded technical background in automation, GenAI / ML technologies. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. You will be responsible for defining the roadmap for automation initiatives in AWS Support, including how GenAI can be leveraged to expand automation coverage and delivery velocity. You will partner with multiple science and engineering teams to build cohesive user experiences across the tools used to deliver our world-class Support. You will be at the forefront of ML and Cloud technologies with interactions across the full breadth of AWS services.
About the team
The AWS Kumo team provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs, helping them adopt, optimize, and operate at scale. Kumo’s products, used by AWS customers and the support teams that help them, are vital to ensuring exceptional customer experiences on AWS. Our team packs a punch with principal level engineering, science, product, and leadership talent. We combine the culture of a startup, the innovation and creativity of an R&D Lab, the work-life balance of a mature organization, and technical challenges at the scale of AWS. We have unfettered curiosity and drive to help build “best in the world” support experiences that customers will love!
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- 3+ years of experience in a technical product leadership role focused on automation, GenAI and/or ML
- Experience in building and driving adoption of new tools
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
