Job Summary
The OC Analyst is responsible for administrating and supporting client’s operating system environments according to best practices, ensuring high levels of system availability and performance.
Responsibilities
- Interpret alerts for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks.
- Manage alerts for Microsoft Windows Server OS services such as DHCP, DNS, AD, and CA.
- Respond to events to ensure the highest level of system and infrastructure availability.
- Collaborate with client application teams to resolve operating system, availability, and performance-related issues.
- Monitor security, backup, and redundancy systems according to predefined standards.
- Work closely with and support the IT Service Desk, Engineering team, and vendors to expedite issue resolution.
- Regularly review logs of events based on organization/client requirements.
- Properly administer assigned tickets, including documentation, updates, and managing ticket performance.
Skills And Experience
Experience:
- Experience with the basic administration of Windows servers, including a fundamental understanding of networking infrastructure.
- Demonstrated familiarity of Active Directory.
- Work experience in Computer Science. (Nice to Have)
- 1+ years of work experience in a related field preferred. (Nice to Have)
Education:
- A High School degree is a prerequisite for this position.
- A bachelor's degree in computer science , Engineering, IT or equivalent working experience. (Nice to Have)
Technical Competen cies:
- Basic knowledge of the ITIL framework.
- Basic knowledge of Active Directory services.
- Knowledge of Linux Operating Systems (Nice to Have) .
- Knowledge of disaster recovery techniques.
- Be familiar with Microsoft Office 365 and email security applications.
- Understanding of virtualization technologies.
- Familiarity with cloud computing concepts and basic operations.
- Understanding of infrastructure operations management, including backup, antivirus, and patching.
Personal Competencies:
- Actively seeks ways to help clients and ensures a positive customer experience.
- Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Demonstrates honesty and adheres to strong moral principles in all professional interactions.
- Actively collaborates with team members to achieve a common goal or complete tasks effectively and efficiently.
- Demonstrates the ability to adapt to changed circumstances or environments, learning from experience to improve competitiveness.
- Possess the capacity to understand and analyze situations when multiple issues or tasks arise simultaneously, working in the correct order based on impact and urgency.
Language Skills:
- Proficiency in English and Spanish (Oral and writing at 85 % or higher), with a minimum of B2 level proficiency in both languages being a requirement.
Right to Change
Management reserves the right to change this plan, assign, reassign, or modify any account or territory to any member of the organization at any time . Auxis also reserves the right to modify in any way this Compensation Plan at any time.
About Auxis
Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.
