Due to nature of this Job requires only USC
What you will be doing as a Network Engineer
- Our customers are at the heart of our business and are one of our key strategies. Within the Global Customer Operations (GCO) business unit, we are trusted by our customers to deliver exceptional service, technology, and innovation that will enable their business to thrive. Every person within the GCO has a responsibility to deliver and continuously push the boundaries for our customers.
Job Responsibilities:
- When a customer has a problem, you’ll be the one to help them out (even if it means getting a little creative), and if you can’t fix it, you’ll find someone who can.
- You’ll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience.
- The primary responsibilities associated with the position include providing technical support to customers experiencing network issues and mentoring less experienced colleagues.
- Maintaining devices in customer networks.
- Documenting every interaction using one of many tool sets provided.
- Advocating for customers by escalating unresolved issues to the next level of support.
- Monitoring the ticket queue and following up to ensure timely and satisfactory resolution of user requests/incidents within agreed Service Level Agreements (SLAs).
What you will bring to the table as a Network Engineer:
- 24/7 NOC
- Handling level 1 triage – managing customer portfolios
- Supporting wireless technology (access points, routers, switches)
- Respond and support customer inquiries for network systems
- Resolving trouble tickets
- At least 3 years of experience
- Must be able to obtain a public trust clearance
- Experience with ticketing systems nice to have
- Candidate should be open to working any shift (hybrid schedule) 8 days a month
EDUCATION/CERTIFICATIONS:
- Bachelor's degree or relevant work experience.
- Fluency in English (written and verbal).
- Experience with networking (e.g., routing, switching, and wireless technologies).
- Willingness to work in 24x7 environments (including weekends, nights, and holidays as necessary).
- Ability to obtain a Government Confidential Security Clearances
- A degree in Information Technology (IT).
- Cisco certification (e.g., CCNA or JNCIA).
- Experience in a service provider or a service desk environment.
- Understanding of ITIL methodology.
What you didn’t know about us:
• Competitive salary
• Health, Dental and Vision Benefits
• Long Term Disability and Critical Care/Illness Protection
• Life Insurance and Retirement Plans
• Employee Assistance Program
• With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
Apply Now
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