WHO WE ARE
Empowering Connections, Inspiring Possibility
SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.
The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.
What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all.
With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C.
WHAT YOU’LL DO
The Satellite Network Engineer's duties include the design, documentation, implementation, maintenance, and support of our VSAT customer base. The right candidate is an independent problem solver with a strong, positive attitude. The ability to learn and implement new technologies is paramount. They will be a leader, not only for the other engineers on the team but also for the other work centers throughout the company. This position is part of a team responsible for designing and developing scalable, maintainable, and highly available network architectures that meet external customer objectives and SLAs.
Major duties and responsibilities:
- Design, implement, and maintain VSAT networks
- Interface directly with customers and vendors by being the company's focal point of contact for all support activities.
- Support, install, maintain, troubleshoot, and coordinate the usage of, but not limited to, LAN/WAN, security, UTM, VoIP, wireless, and VPN technologies for multiple customer networks.
- Assess customer environments and make recommendations based on needs
- Provide assessments, design deployment and implementation services of multi-vendor solutions, and maintain support methodologies for multiple large Energy customers
- Analyze and monitor customer and backhaul network workload, capacity, and performance
- Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure
- Define and maintain backhaul network infrastructure utilizing multiple backbone technologies
- Provide engineering support for network design, upgrade, performance tuning, and monitoring
- Network incident and outage escalation
- Liaise with vendors and other IT personnel for problem-resolution
- Implement security tools, policies, and procedures in conjunction with the company’s security team
- Create and maintain all required network documentation, including diagrams and troubleshooting methodologies, using the provided tools
- Participating in on-call duties
WHO YOU ARE
Key Qualifications
- 6+ years of networking experience in environments supporting multiple vendors and networking products
- Strong understanding of VSAT network and satellite technology
- Extensive knowledge of data communication analysis tools such as Wireshark, NetScout, Solarwinds, Cacti, etc.
- Well-versed with engineering and support of routers, switches, network security devices, and network management systems
- Deep understanding of networking protocols (DMVPN, IPSEC, BGP, MPLS, VRF, QoS, Spanning-Tree, OSPF, RIPv2, 802.11, QoS, ACLs, DHCP, TCP/IP, DNS)
- Proven ability to work under pressure and interface with senior management
- Proficient in computer operating systems, including Windows and Linux
- Proficient in the use of Visio, PowerPoint, Word, and Excel
- CCNA certification or equivalent experience; Fortinet experience a plus
WHERE YOU’LL WORK
Enjoy the flexibility of our hybrid work model. Our business casual working environment fosters collaboration and productivity.
- Productively work in a corporate office space as well as remotely
- Business casual work environment
- Ability to work in a fast-paced, high-pressure environment
- Standard daytime working hours and the ability to respond to escalation calls at all times
PHYSICAL REQUIREMENTS
- Be able to sit for long periods without problem
- Extensive use of fingers and hands for typing
- Extensive use of eyes to be able to analyze documents electronically and physically for long periods
- Occasionally lift or carry 20 pounds.
CLASSIFICATION*: Exempt
POSITION TYPE: Fulltime/Salaried
TRAVEL REQUIREMENTS: 10% domestic travel, including overnight stays
DIRECT REPORTS: No Direct Reports
SAFETY SENSITIVE: Not a safety-sensitive role
Ready to join a team that values trusted connections? Apply now!
Equal Opportunity Employer
SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.
As a managed services provider, SageNet maintains a high level of Information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.
Attention All Third-Party Agencies, Headhunters, and Recruiters
SageNet will not accept candidate submissions by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered SageNet's property. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have a signed agreement. All third-party contact with SageNet must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet. Please contact Katie.Halstead@sagenet.com for any questions.
