Summary/Class Characteristics
Senior Information Technology Analyst
We are looking to fill two (2) vacancies for Senior Information Technology Analyst, one will be assigned to support Network Systems/Infrastructure and the other will be assigned to support Business Systems.
SALARY AND BENEFITS PACKAGE- SALARY RANGE:
- $109,512.00 - $133,099.20 (+3% COLA in July 2025):
- FOR YOUR HEALTH AND WELL BEING:
- MEDICAL INSURANCE: Choice of a variety of CalPERS Health Plans. City pays ~95% of the Bay Area Kaiser premium for employee & eligible dependents; or alternative option to receive Medical Cash Back (if you have medical coverage elsewhere). Please see the 2025 Health Plan Contribution Memo.
- DENTAL & VISION INSURANCE: Coverage for employees & eligible family members, paid for by the City.
- LIFE INSURANCE: Competitive life insurance & Long-Term Disability benefits. Option to purchase additional life insurance.
- EMPLOYEE ASSISTANCE PROGRAM: Support and benefits, for you & eligible family members, paid for by the City.
- WELLNESS BENEFIT: $500 annual allowance (subject to the annual budget approval process and may change in the future)
- FOR YOUR FINANCIAL FUTURE:
- CALPERS RETIREMENT PACKAGE
- 2% at 60 for Classic CalPERS members
- 2% at 62 for PEPRA CalPERS members
- DEFERRED COMPENSATION PLAN: voluntary participation in your choice of three plan offerings.
- FOR YOUR WORK / LIFE BALANCE(annual amounts):
- Vacation: 80 hours, increasing with years of service/ up to 5 years service credit towards vacation accrual rate for prior qualifying employment
- Administrative Leave: 80 hours
- Sick Leave: 96 hours
- Holidays: 12 fixed days
- Personal Leave: 8 hours
- Other Exceptional Benefits:
- Flexible work schedule, 4/10 or 9/80, opportunity for remote work
- Paid Parental Leave – up to 8 weeks of paid time for qualifying family bonding
- Unlimited Free Bus Rides on Petaluma Transit
- Public Service Loan Forgiveness Program Employer
For more information regarding the benefits associated with these positions, please visit our website and look at the Unit 4 MOU and Employee Benefits. SummaryPerform and provide a lead role in a variety of professional level duties in the areas of design, development, implementation, maintenance, administration, and support of computer hardware and software systems to meet business needs. Depending on the area of assignment, incumbent(s) may perform duties related to business or network systems.
Business Systems assignment duties include: Plan, design and implement business application solutions; project management for Data & Systems projects; Consult with departmental customers to identify and analyze business functions that can be improved by the implementation of new software solutions; translate business requirements into system deployments, including the development of design specifications; project management of new system implementation; configure enhancements to and maintain existing systems.
Network Systems assignment duties include: Plan, design, and implement interdepartmental information systems; project management for infrastructure projects; design, install, maintain, configure, troubleshoot, and monitor network infrastructure and related system components including servers and platforms. Develop and implement cybersecurity initiatives to reduce risk and improve recoverability; implement cybersecurity tools, develop and test disaster recovery, incident response, and continuity of operations plans.
Class CharacteristicsGeneral direction is provided by a higher-level manager; responsibilities may include the direct or indirect supervision of professional, technical, and/or administrative support staff.
This is the advanced journey-level class in the Information Technology Analyst series. Positions at this level are distinguished from other classes within the series by the greater level of responsibility assumed, complexity of duties assigned, independence of action taken, and by the nature, scope, and impact of decisions made. Incumbents perform the most difficult, complex, and responsible types of duties assigned to classes within this series, which may include providing direct supervision over assigned personnel.
Duties
While majority of the duties assigned to a position typically fall within one of the following areas, incumbents may also be assigned duties that cross multiple areas:
Business Systems:
Provide project management for complex, multi-department modifications, interface programs, new systems, information systems, databases, and annual updates; develop project plans, timelines, and test scripts; prepare test data and lead testing efforts; evaluate test results and approve code changes for deployment into a production environment.
Develop, prepare, and evaluate Requests for Proposals and contracts; gather functional and technical requirements; assist with the evaluation of proposals and selection of vendor; prepare vendor agreements and staff reports; monitor contract compliance and maintenance agreements as assigned.
Evaluate new technology to determine compatibility with existing systems; prepare data flow diagrams and process flow analysis for current and new automation to ensure maximum system utilization and tasks assigned to correct work unit.
Develop detailed technical specification documents and requirements for complex system modifications and interfaces; identify and coordinate resolution of issues and required modifications on proposed solutions; make recommendations to ensure technical success; design documentation and workflow of new and existing system specifications for integration; coordinate requirements, priorities, and work between multiple vendors.
Lead the implementation, coordination, testing, problem resolution, and procedure development associated with department technology.
Lead the negotiation of acceptable issue resolution and required delivery schedules with computer software, hardware, and service vendors.
Coordinate the development of documentation and implementation of training and procedures for new systems and programs, coordinate with vendors, internal technical staff, management, and system customers.
Evaluate customer business needs and recommend technology solutions.
Develop and monitor the work plan for staff; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems.
Develop policy and procedural recommendations regarding implementation and maintenance of the City’s Enterprise Business Systems.
Oversee, review, and evaluate contracted vendor technical staff on hardware and software projects,
Participate in the development of information technology budgets; monitor and review budgets throughout fiscal year.
Attend professional meetings and conferences to represent the department's needs and interests.
Coordinate development of custom reports, diagrams, exhibits, maps, displays, and queries based on customers' needs and specifications; perform file extracts and queries; determine report specifications.
Administer servers and workstations by installing and troubleshooting system software and programs; administer system access and security.
Oversee, perform, and review daily, monthly, and annual jobs and reports associated with departmental applications.
Train and provide technical direction and support to customers on software, and/or custom applications; write procedures for utilizing software and applications.
Provide professional customer support for a variety of business systems, including vendor-supported systems and application updates.
Provide after-hours support as required; research, analyze, and resolve reported issues in a timely manner.
Perform related duties as assigned.
Network Systems:
Lead, design, configure, install, and support information technology infrastructure, including network equipment, servers, disk storage comprised of on-premise, cloud or hybrid components.
Provide project management for complex, multi-department modifications, interface programs, new systems, information systems, databases, and annual updates; develop project plans, timelines, and test scripts; prepare test data and lead testing efforts; evaluate test results and approve code changes for deployment into a production environment.
Lead assigned projects, including equipment moves, design changes to the network and server infrastructure, change in departmental software or hardware, network systems and/or operating systems components and services in collaboration with other departments and standard operational maintenance including appliance, software, and hardware upgrades.
Plan, prioritize, and review the work of personnel in assigned area.
Evaluate and prepare reports on operations and activities of assigned area; recommend improvements and modifications.
Lead and/or support the planning, procurement, and administration of Office 365.
Recommend, implement, and/or lead the development of system policies, procedures, and plans related to IT operations, cybersecurity, business continuity, and data management; assist in testing incident response, disaster recovery, and business continuity plans.
Analyze departments’ system and program problems and/or change in requirements; recommend and oversee and/or implement software and/or hardware modifications, upgrades, or enhancements.
Install, configure, troubleshoot, test, and repair desktop computers and laptops to department standards; participate in standards development; maintain desktop configuration control; install and configure standalone and networked printers, scanners, and wireless bridges and networks.
Analyze and evaluate vendor supplied software and hardware products; recommend new or replacement products; coordinate the acquisition, installation, and application of vendor products; evaluate and monitor hardware and software support contracts.
Implement, evaluate, monitor, maintain, and recommend appropriate security systems and operating procedures.
Perform related duties as assigned.
Qualifications
Knowledge of:
Operations, services, and activities of an information system program, components, and architecture including computer operating systems, networks, and databases.
Principles and practices related to Application System Life Cycle, including application software selection, implementation, and support best practices.
Principles and practices related to project management, project budgets, and vendor management.
Application system software design, system application purposes, database configurations and process workflows; systems analysis, operations, and modification.
Diagnosing, troubleshooting and general maintenance and repair standards.
Local government network infrastructure and/or business systems.
Principles and practices of local government budgeting for capital projects and operating expenses.
Best practices for tracking and evaluating system performance.
Customer service principles, practices, operations, and procedures.
Principles, practices, and techniques of change management theory.
Analytical research techniques.
Technical and business writing, report generation and automation theories.
Training, procedure development and documentation.
Software testing methodologies.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Pertinent federal, state, and local laws, codes, and regulations.
Principles and practices of supervision.
Education and Experience
Any combination equivalent to the education and experience likely to provide the required knowledge and abilities would be qualifying. A typical way to gain such knowledge and abilities would be:
Education:
Equivalent to a Bachelor’s degree in a discipline relevant to the area of assignment.
Experience:
Business Systems:
Four years of professional information technology experience in systems administration, analysis, development, and project management related to networked and cloud-based systems.
Network Systems:
Four years of professional experience in hardware, software, and network systems design, installation, and maintenance in a multi-platform information systems environment.
Substitution:
Additional years of relevant experience may substitute for the required education on a year for year basis.
Certifications/Licenses:
Possession of a valid California Class C driver’s license.
Additional Requirement:
Must be willing to work outside normal working hours when necessary.
Physical Demands and Working Environment
While performing the duties of this job, the employee is regularly required to sit at a desk for long periods of time; intermittently stand, bend, squat, climb, kneel, and twist while working on computer equipment, peripherals, and other ancillary equipment; climb ladders; climb under desks; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use various hand tools and testing equipment in repair, adjustment, or problem identification of computers and related equipment; use telephone; write or use a keyboard to communicate through written means; and may infrequently lift or carry weight of up to 40 pounds. The employee may occasionally work with the use of a vehicle. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Requires the ability to work in an office environment where the noise level is usually moderate.
