About Us:
We are a customer service company that provides IT Services. We are quickly growing and we’re looking for the right person to join our team.
OWC Pro IT Service provides only the highest level of customer service for our client’s IT, security, network, and technical business continuity needs. OWC Pro IT Services is a growing information technology consulting company. Our services are tailored to small to midsized businesses that don't want the expense of an on-staff IT department. We provide unique ideas in combination with dedication and personal attention to our clientele. We strive for new and enhanced ways to solve problems and create optimized systems to meet our client’s IT needs. OWC Pro IT Services focuses on advising our client’s business on how to best utilize information technology to meet their business goals. We also provide implementation, deployment, and management of IT systems.
Supervisory Responsibilities:
Duties/Responsibilities:
- Provide customer service/support to new and existing clients
- Properly assess and escalate issues to accurately track & log billable time into the issue tracking/billing system for accountability and revenues
- Support clients after the initial project with any additional concerns or issues that may arise
- Provide excellent customer service to existing and future SMB clients
- Troubleshoot and fix IT issues at off-site locations both remotely and on-premises
- Assist in managing IT infrastructures
- Proactively manage and maintain server, network and firewall systems
- Administer and support core Microsoft, Cisco, Linux/Unix, Apple, VMware, and SonicWall technologies
- Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance
- Maintain inventory and asset configuration documentation
- Assist with hardware, firewall, telecom and software vendor evaluation, recommendation and negotiations
Required Skills/Abilities:
- A keen interest in IT issues
- Proactive, self-motivated and enthusiastic
- Experienced with keen ability to analyze and interpret customer pain points to solve apparent and transparent business problems
- Competency in Windows Server (2008/2012/2016/2019) and desktop operating systems (8/10)
- A solid understanding of LAN/WAN networking
- Ability to troubleshoot network issues
- Firewall/UTM configuration and troubleshooting
- Windows Server Active Directory/Group Policy/Exchange/IIS experience
- Office 365/Microsoft Azure
- Experience with server virtualization technologies such as VMware Server ESX and Microsoft Hyper-V
- Practical Knowledge of Security requirements for businesses
- Configuration of Backup Software/Hardware for Disaster Recovery
- Excellent Verbal and Written Communication
- High-School Diploma or GED completed with some post-secondary education in a business or technical background
- Reliable Transportation and valid Driver’s License
- Flexibility and able to adapt to a rapidly changing environment
Preferred:
- Bachelor’s degree in a business or computer related field
- Apple Desktop Operating System Support (OSX)
- Familiarity with VoIP Technology
- Experience with Microsoft Visio
- Scripting experience
- 2 years Prior Experience as a Small Business IT Consultant
- Certifications: CompTIA A+, Network+, MCSE, SonicWALL CSSA, VMware Certified Professional, Cisco CCNA
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity.
EEO/AA Employer
Applicants must be currently authorized to work in the United States.
We are proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.
