Below is a general overview of the job duties for this position, as directed and supervised by the IT Director. The employee may also be assigned additional tasks and special projects:
• Utilize Office 365 and cloud computing technologies effectively.
• Analyze system logs to identify and address potential issues with computer systems.
• Conduct routine audits of systems and software.
• Manage and maintain the enterprise backup solution.
• Handle user account management, including adding, removing, updating information, resetting passwords, and processing moves and changes.
• Provide helpdesk support for over 450 users and address technical queries.
• Oversee the deployment, maintenance, analysis, repair, replacement, support, and upgrading of computer workstations, servers, hardware, software, operating systems, and distributed printers.
• Install new software releases, perform system upgrades, evaluate, and apply patches, and resolve software-related problems, including documenting system configurations.
• Offer end-user support for a variety of issues, including identifying, researching, and resolving technical problems, responding to calls, emails, and support requests, and tracking issues to ensure timely resolution.
• Develop and maintain related intranet documentation, perform backups, and ensure user access to internet/intranet sites.
• Plan, write, and maintain project and user support documentation, including online help, and translate business applications into user documentation.
• Prepare and update specified documentation such as guides, policy and procedure manuals, tutorials, and handbooks.
• Attend staff meetings and in-service training sessions as assigned.
• Maintain familiarity with BHS policies, procedures, and relevant regulations, and perform job duties accordingly.
QUALIFICATIONS
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The following are the qualifications required to perform the essential functions of this position. Qualifications may be subject to modification based on the Americans with Disabilities Act.
A combination of education, training, and work experience equivalent to:
• Minimum of two years education at an accredited institute of higher learning with at least five years’ experience in an IT related field.
• Must have intermediate level computer skills, and aptitude for acquiring new skills and knowledge. Experience with SharePoint, Microsoft Office, Windows Servers, LAN, WAN, and related applications are required. Strong organizational abilities combined with clerical skills (typing, filing, phones, data entry will be necessary).
• Must have a valid California driver’s license and personal vehicle with liability insurance when driving personal vehicle on BHS business.
• Ability to use language and terms appropriate for target audience. Ability to “multitask” in a fast-paced environment and remain calm under pressure. Should enjoy troubleshooting and problem solving and possess passion for computer technology.
• Knowledge of SharePoint, Forefront, Firewalls, SCCM, VPN, Microsoft teams Operator Connect, MS Exchange
• Able to stand, stoop, bend, squat and reach for job duties such as handling materials stocked on shelves, filing, lifting, and assisting in emergency situations. Routinely lift and move items weighing up to 10 lbs and occasionally up to 25 lbs; is expected to ask for assistance and use a dolly or cart for heavier items. Vision, hearing, manual dexterity, and eye hand coordination must be adequate for performance of job duties. Able to sit at desk, use keyboard, write, and physically perform other job duties. Duties may require occasional use of stool or small ladder. Able to move about the facility to observe clients and staff.
• Bicultural/Bilingual (English/Spanish) preferred and may be required for some positions.
