Warn believes that every team member plays a significant contribution role in our success. We enable our customers with the tools they need to work and play outdoors. This position description is designed to outline the primary duties of the role, qualifications, and job scope. Just as we do not want our customers to be limited in the outdoor space, we do not want to limit our employees nor the organization to just the work that is identified. It is our expectation that each team member will serve their customers wherever, whenever necessary to ensure the success of our endeavors.
Position Summary:
Working independently and collaboratively with others, this position plays an integral role in executing our mission, philosophy, and commitment to providing high quality products and exceptional customer service to our internal and external customers. In addition to maintaining a high level of trust, integrity and ethical standards, all employees are also expected to promote a culture of safety by following all safety procedures, protocols and guidelines while working in a manner that minimizes the risk of damage to property and injury to the employee and others.
This position will be the main point of contact on site in Lancaster, SC to support the Lancaster team as well as provide additional support to Warn HQ virtually. The Jr. Systems Administrator will Maintain, update, and secure the technical infrastructure at the company location. Purchase IT related hardware within limits set by the IT Operations Manager & Finance. Assist in documenting and creating IT processes and infrastructure. Provides support to the IT Help Desk personnel, as needed. Accountable for Sarbanes – Oxley compliance in assigned areas. Manages software and hardware components used by the applications systems to meet business needs.
Essential Functions:
- Working with other Systems Engineers/Administrators to act as a System Administrator for the company infrastructure helping to keep it maintained, updated, and secure.
- Purchasing IT-related hardware up to limits set by IT Operations Manager and Finance.
- Helping to document IT processes and infrastructure
- Helping IT help desk personnel as needed.
- Assisting users from help desk tickets.
- Working on IT infrastructure projects.
- Being accountable for Sarbanes-Oxley compliance in assigned area.
This position may also include but is not limited to:
- Assisting with the maintenance of on-site appliances, switches, firewalls, and physical IT server infrastructure where applicable.
- Performing basic configuration and maintenance tasks on network infrastructure including, but not limited to, Cisco switches, Ruckus Wi-Fi infrastructure, and Zscaler Cloud Security.
- Working with IT Operations Manager, Systems Engineers/Administrators, and other IT Team members to ensure technical infrastructure meets the needs of the production environment and future applications.
- Making recommendations on new products and services to the IT Operations Manager.
- Helping with DevOps tasks in tools/environments such as JDE, RFSmart, Docker, AWS, Azure, or Google.
- Troubleshooting users issues, like malfunctioning hardware or software, password resets, and access issues
Availability Requirements
Due to the nature and scope of the essential functions of this position, the importance of personal interactions with coworkers, the availability of job-related tools, equipment and resources, this position requires regular, consistent availability, accessibility, and presence on-site and after-hours.
The required number of hours per week will vary depending on what is required to efficiently perform the job duties of this position. This position will require availability and accessibility to respond to and address emergencies and critical situations outside of normal business operating hours in the early mornings, evenings and/or during weekends.
Required Education and/or Experience:
- Bachelor of Science degree in computer science or related field, or experience equivalent to a degree.
- Certifications such as CCNA or appropriate Microsoft certifications desired.
- 3+ years of experience in related work in information technology operations.
Required Qualifications, Skills and Abilities:
- Experience with Network Management Systems (LAN/WAN), TCP/IP and VPN technologies. Working knowledge of network topology and protocols.
- In-depth knowledge of scripting and automating procedures/tasks as well as installing software upgrades and security patches.
- Must have solid working knowledge of Active Directory, Group Policy, and DNS.
- In-depth knowledge of PC and Server hardware; operating systems such as Windows 7/10/11 and Server 2012 – 2022; and management of them with tools such as SCCM. Functional knowledge of Linux and SQL Server.
- Solid knowledge of Microsoft cloud tools such as Azure, Entra, and O365. As well as functional knowledge of AWS.
- Knowledge of VMWare vSphere, data backup/restore products such as CloudBerry or Veeam, telephony (Mitel), Firewalls, and switches (Cisco).
- Knowledge of tools such as Jira and Confluence.
- Client-side software troubleshooting knowledge of apps such as Microsoft Office, Adobe Suite, JD Edwards.
- Cellular phone knowledge and troubleshooting
- Strong oral and written communication skills consistent with the job tasks and position necessary to communicate clearly and effectively with internal and external customers while providing exceptional quality of work and outstanding customer service. Ability to present information in a manner designed to educate or inform other team members and customers in one-on-one or group interactions as directed.
- Technical skills and knowledge including competency in solving a wide variety of computer software/hardware issues, with ability to quickly learn additional skills, functions and knowledge.
- Ability to create, review, comprehend, interpret, process and evaluate documents written at the highest levels in English, in conjunction with the performance of the essential functions and other assigned job duties. Ability to explain technical concepts in easily understood terms for users. Must have mathematical skills
equivalent to those required under education and/or experience. - Excellent interpersonal and conflict resolution skills. The ability to work efficiently in a fast-paced work environment while maintaining a calm, rational, respectful demeanor in times of stress caused by work demands such as tight timelines, high expectations, unexpected IT issues, and other work-related issues that may cause a heightened level of anxiety and frustration.
- Enthusiastic adoption and consistent demonstration of Warn Industries’ Core Values
- Strong technical, troubleshooting, problem solving, research, organizational and analytical skills, combined with the ability to prioritize tasks and establish and meet deadlines. The ability to multitask is also essential while remaining flexible with changing priorities and deadlines.
- Well-reasoned decision making with a high attention to detail regarding organization, planning, workflow, and project prioritization to ensure tasks are completed efficiently and accurately.
- Highly ethical, self-motivated individual with ability to work independently and/or with limited direction, while consistently demonstrating collaborative, respectful and productive work habits.
Physical Requirements:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Receive, understand, evaluate and appropriately respond to communications from employees, members of management, customers, vendors, and visitors using available technology, in person and in a public setting when necessary.
- Work for extended periods of time in a stationary position daily while operating a computer and other tools and equipment in conjunction with completing required job tasks.
- Maintain professional and respectful communication to ensure responses to both emergency and non-emergency situations serve as an example to others of appropriate workplace communications.
- Provide intellectually sound and well-reasoned answers, recommendations, and solutions to identified business problems, issues and/or questions. Efficiently and quickly analyze, process, manipulate, and accurately record extensive amounts of data (much of which is technical in nature) and other information that serves as the basis for
this position. - Move to, from and within the designated work area frequently and consistently throughout the workday. Move regularly throughout the building and/or across Warn-related property site locations, possibly during inclement weather.
- Use a personal computer or other technology devices frequently and consistently for the purpose of reviewing, analyzing, creating, transmitting, and presenting documents, data and other business-related information.
- Lift, transport and/or move up to 60 pounds of weight occasionally in the performance of regular duties. Occasional bending, stooping, walking up and down stairs, and kneeling may be required.
Environment/Atmospheric Conditions:
The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this position. This position’s job duties are performed generally in an office environment with traditional office lighting and office furniture, as well as consistent and frequent noise, interruptions and other similar distractions. It may be necessary for a team member in this position to enter a shop environment where they may be exposed to loud noises from operating machinery, cold temperatures, and chemicals and vapors.
Machines, Tools, Equipment, Software:
Personal computer, fax machine, copy machine, other office equipment, Microsoft Office, Microsoft Windows, and other company specific software. Analog, IP phone, and smartphone support. Embedded operating systems.
EQUAL OPPORTUNITY EMPLOYER
As an Equal Opportunity Employer, Warn is committed to providing FMLA and equal opportunities for all applicants. Warn Industries recruits, hires, trains, and promotes team members in all job classifications without regard to age, race, color, marital status, religion, sex, gender, sexual orientation, national origin, disability, veteran status or any other status protected by law. For more information on FMLA, EEO and EPPA regulations, you can check out our career page located at www.warn.com.
Warn Industries hires U.S. citizens and persons lawfully authorized to work in the U.S. All new employees must complete an INS Employment Eligibility Verification Form (I-9) and be able to provide verification of their status as a Non-Foreign person as defined by International Traffic in Arms Regulations, Section 120.14- 120.16. Warn Industries uses E-Verify for eligibility verification to work in the U.S. For more information on E-verify, you can visit www.e-verify.com
