We have 2 Direct Hire roles for Systems Engineers here in Columbus, OH. The preferred candidate would have experience on the design, configuration, deployment and maintenance of servers, networks and server-based systems. These individuals do planning and project coordination relating to client IT Initiatives/projects.
Job Requirements
- Must have 3+ years’ work experience in related IT position
- Windows server configuration and maintenance
- AD and Group Policy configuration and support
- Exchange configuration and support
- Managed anti-virus configuration and support
- Server backup administration and support
- Firewall and VPN configuration, maintenance and support
- SQL Server configuration, maintenance and support
- Virtualization (VMWare or Hyper-V)
- Complete a Connectwise University “Major”
- Study for and pass at least one technical certification exam per year.
Demonstrated skills
- Excellent customer service skills
- Top-notch organizational skills
- Good communicator (in the coordination of smaller clients)
- Sound judgment
- Professional appearance and demeanor
- Research and develop technical solutions for client and business initiatives o Reliable with good attendance
- Ability to follow the direction from the Client Services Manager
- Teamwork, mentorship and positive attitude
Essential Duties
- Act as a “Technology Success Manager” for our clients
- Coordinate client services activities for medium and larger clients
- Participate in quarterly business reviews (QBRs)
- Design and implementation at the network level: LAN and WAN connectivity, routers, firewalls and security
- Design and implement hosted and cloud solutions for customers using technologies that meet their requirements
- Design and implement disaster recovery solutions
- Support services for virtualization technologies
- Administration and maintenance of the remote monitoring solution, CW Automate
- Respond to client support request ticket escalations
- Handling escalated server, network and desktop related issues for clients
- Participate as a resource for projects run by the Implementation and Onboarding team
- System documentation development, maintenance and review
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes and agreed outages, etc.
- Handle tickets created due to alerts in CW Automate that are escalated from Tier1
- Review of CW Automate alerts, performance information and configurations.
- Server checkups using CW Automate data and manual review of servers as necessary
- Participate in on-call rotation for off-hours support
- Enter all work as service tickets in Connectwise
