Job Description:
Roles and Responsibilities
CLIENT FACING
- Implement new technologies at customer locations, ensuring a
seamless integration process.
- Understand the client impact of new technologies and address any
concerns.
- Provide thorough training and documentation to customers on
newly implemented technologies.
- Efficiently complete scheduled tasks while maintaining a clean
work environment.
- Follow up with customers and assist with testing to ensure
project completion and satisfaction.
INTERNAL COORDINATION:
- Collaborate with the project coordinator to ensure projects are
delivered on time and within budget.
- Provide valuable feedback to Strategic teams based on client
experiences.
- Update relevant documentation to reflect the technologies
implemented.
- Maintain accurate time and expenses in ticketing system.
- Oversee inventory removed from the corporate office and coordinate
with the Design Desk to ensure proper equipment is utilized and accounted for.
- Participate in weekly project standups and debrief meetings and
assist in after-hours support rotation.
- Engage in ongoing technical and professional training as
directed by the Leadership Team.
- Update customer contact information in ticketing system and
oversee associated client documentation.
Qualifications
Experience:
- A minimum of 3-5 years of experience in technology
implementation and client-facing roles.
- Proven track record of successfully working on multiple projects
simultaneously while meeting deadlines and client expectations.
- Strong experience with technical troubleshooting and providing
exceptional customer service.
- Demonstrated ability to communicate technical concepts
effectively to non-technical audiences.
- Ability to cleanly run and activate network lines.
Technical Skills:
- Proficiency with Server 2012, 2016, and 2019.
- Knowledge of Active Directory, DNS, DHCP, and Group Policy.
- Experience with Azure AVD.
- Familiarity with security system configuration including
Firewalls, VLAN setup, Switch install/configuration, and Wi-Fi setups.
- Understanding of Office 365 and security system routing
(preferred).
- Understanding and familiarity with Hyper-V
Personal Attributes:
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively within a team.
- Problem-solving mindset with a focus on innovative solutions.
- High attention to detail and commitment to excellence.
Travel Requirements:
·A willingness to travel to various client sites, including
out-of-state travel, for onboarding and implementation processes is essential.
