The Senior Systems Administrator will join the Managed Services team to assist with day-to-day
support for multiple clients' IT environments including resolving tickets, patching, escalations,
troubleshooting, PC deployments, etc. This person will use strong end user and PC support skills to
troubleshoot PC issues both remotely and onsite. In addition, this person must have advanced server
administration capabilities, VCenter, backup and Azure knowledge to build, maintain, and ensure
security needs are met. The Senior Systems Administrator will interact with our clients using
excellent verbal and written communication skills and document all work.
Essential Duties and Responsibilities
• Serve as a technical focal point for other System Administrators by either resolving or
assisting them with difficult technology incidents.
• Eliminate recurring issues through root cause analysis and remediation.
• Resolve a wide range of tickets, i.e., server, application, network, laptops/desktops,
configuration of Windows Active Directory, Group Policy, file and print services.
• Build and configure hardware, peripherals, and services in accordance with standards and project
requirements.
• Troubleshoot, repair, configure, and deploy workstations, servers, VPN, printers, switches,
routers, peripherals, and software packages.
• Perform software installations, configuration, upgrades, troubleshooting, and performance tuning
from multiple vendors and systems.
• Perform proactive daily client checks and remediate any discrepancies discovered.
• Test new equipment, image operating systems, perform data backups, and complete
restores.
• Monitor performance and maintain systems according to established SLA’s
• Ensure server patching and backup schedules are maintained and documented.
• Support after hours on-call on a rotating basis.
• Ability to deliver professional and personable onsite and remote support.
Qualifications
• Solid level of critical thinking, root cause analysis and problem-solving skills with commonly
used concepts, practices, procedures, and tools used in supporting and maintaining Windows based
solutions.
• Excellent communication and customer service skills with the ability to work with minimal
supervision in a fast-paced environment.
• Desire to learn, grow, and enhance our teams’ abilities. Minimum 5+ years IT experience with IT
administration and support experience with windows administration and management of servers, O365,
One Drive, Azure, Active Directory, DHCP, DNS, Group Policy, and RDS
• Strong background virtualization including but not limited to ESXi and VCenter
• Previous Experience in a fast-paced consulting or MSP environment
• Solid knowledge of backup solutions and network storage solutions.
• Basic knowledge of network services: WAN and LAN connectivity, routers, firewalls, and
security
• Core understanding of information security best practices and networking fundamentals.
• Tier 2 and 3 desktop support experience.
• Be able to work after hours for business impacting changes.
• Microsoft and Azure certifications are a plus.
• Ability to travel up to 20% as needed.
• Must be authorized to work in the United States.
• Must be able to work in our Mequon, WI office three days per week.
