We are seeking a detail-oriented, thorough, and organized IT
Support Technician to join our growing team. In this position, you will play a
key role in supporting all computer, technical, and network usability for our
client’s infrastructures. Daily tasks may include installing, upgrading and
monitoring software and hardware. The Support Technician will maintain the
essentials such as operating systems, business applications, security tools,
web-servers, email, laptop, and desktop PCs.
We are searching for a Full Time Employee but we can be flexible if you need to start part-time before transitioning to full time status.
IT Support Technician Duties and Responsibilities
include:
- Administer servers, laptop and desktop
computers, printers, routers, switches, firewalls, company mobile phones,
smartphones, software deployment, security updates and patches
- Monitor and respond quickly and effectively to
client requests for assistance by phone and email
- Provide technical assistance and support for
incoming concerns and issues related to systems, software and hardware
- Maintain daily performance of computer systems
- Evaluate connectivity issues, equipment, and
software
- Prepare software, computer setup, and network
configuration for new users
- Collaborate with IT team to resolve problems
- Record and document issues and resolutions
- Perform data backups
- Install and update network system improvements
as needed
- Work extensively with the following software or
services: Veeam, ESX, Microsoft Server Operating Systems,
Exchange, Office 365, Barracuda, SonicWALL, and Windows 10/11
Requirements
IT Support Technician Requirements and Qualifications
- College Degree (or working towards) in a
Computer related field
- Ability to multitask, prioritize, and manage
time efficiently.
- Excellent verbal and written communication
skills; excellent analytical and organizational skills.
- Ability to physically stand, bend, squat, and
lift equipment as needed
Benefits
Our excellent benefits include: Health coverage, dental, vision and company matched retirement funds!
