Job Description:
Riverstrong is seeking a motivated Sr. IT Engineer to contribute to our growth within a start-up MSP environment. The ideal candidate will have comprehensive technical expertise, encompassing IT infrastructure (Network & Systems), security, and Azure cloud. You will provide consultation on cutting-edge technologies, ensuring high standards throughout the customer engagement and IT solution implementation lifecycle. Additionally, you will aid in developing standards and processes to enhance service delivery efficiency. You will explore ways to upgrade existing customers' technology and collaborate with your team to transform these improvements into product and service sales opportunities. A background in IT Managed Services, including experience as a Network Engineer and a track record of satisfied customers and successful implementations, is essential.
● Design, develop, implement, troubleshoot, and maintain small-to-mid size business IT network, server, and cloud technology stacks.
● Develop standards for technology, documentation, knowledge base articles, standard operating procedures, best practices, delivery processes, templates, protocols, and training assets.
● Support multiple customers via ticketing system as a Managed Service Provider IT consultant
● Provide technical leadership and mentorship to junior staff members by helping them achieve technical career goals
● Configure, monitor, backup, secure, and implement firewalls, switches, wireless access points and other Cisco based networking devices.
● Build, troubleshoot, migrate, and maintain physical or virtual Microsoft Server infrastructures hosted on-prem or Azure cloud with Active Directory domains
● Take and resolve technical escalations from the Support and Engineering Teams
● Architecture, engineering, implementation, and troubleshooting of networks, TCP/IP, LAN/WAN, DHCP, DNS, routing, switching, firewalls, etc., and infrastructure technologies such as Active Directory, servers, VM, AWS, Azure, Windows OS, Data Center, SaaS platforms, etc.
● Take ownership of IT projects and work with the project team to deliver the scope of infrastructure SOWs.
● Ensure redundancy, availability, and security of networks or server infrastructure from vulnerabilities
● Keep current on the latest technologies innovations and determine the best investments for the business and our clients
● Create a positive experience for our customers and staff in all engagements
What you’ll do:
Success in this role requires a passion for helping those in need, multitasking skills, teamwork, attention to detail, and IT expertise. You'll work with Riverstrong leaders to mentor the technical team, define best practices, develop next-gen tools, and deliver IT solutions across various technologies and infrastructures.
The ideal candidate can handle large-scale collaborations and complete tasks independently, while also enjoying the process of delivering exceptional client services.
● Provide exceptional customer service, excellent remote presence, ability to deal with all levels of users in a professional manner
● Be friendly and able to smile a lot while working in challenging situations
● Lead and follow others in resolving customer requirements by providing technical solutions or support to junior family members
● Establish credibility and communicate effectively with executives of all levels with fluency in verbal and written communications skills
● Problem-solving and the ability to communicate technical information to non-technical end-users
● Be a team player with a strong work ethic operating with a sense of urgency and understanding
● Travel as required by client projects or up to 30%.
What we’re looking for:
● Passion for people, collaboration, authentic, and unafraid to learn from mistakes.
● Excel in the fail-fast and continuous improvement methodologies
● 5+ years of experience in IT, security or network systems, server management support, or network administrator positions preferred
● Advanced experience in the following: Network architecture, Routing, Switching, Firewalls, APs, Network Assessment Tools, Wireshark, Nmap, DNS, DHCP, Microsoft Active Directory, M365, and Azure environments
● Advanced experience with Windows Server, virtualization, AWS, SaaS/Cloud platforms, CRM, perimeter security, vulnerability tests, and protocols
● Advanced experience of Google Workspace, O365, Mac/IOS, Android, Windows desktop OS, or any typical end-user technologies
● IT industry-specific credentials/designations a plus (Microsoft, Google, Salesforce, Amazon, VMware, CISCO, ITIL, etc.)
● Datto Autotask and Datto RMM experience highly preferred
● Experience with ITIL, incident management, and problem management
● Ability to utilize multiple resources to determine root causes and resolutions of technology problems and incidents
● Additional certifications are preferred, such as Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Solutions Associate (MCSA), CompTIA Network+
● Must be authorized to work for any U.S. employer
What we can offer you:
● Competitive salary
● Full-time WFH
● FTO
● Paid major holidays
● Healthcare, dental, vision coverage
● 401k
