“Any sufficiently advanced technology is indistinguishable from magic." -Arthur C. Clarke
Who we are:
NerdsToGo is a rapidly growing technology-based service company with a mission to provide the finest white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, so as to demystify the technology our customers believe to be “magic”.
Job Summary:
We are seeking a Level 2/3 technician (Senior Technician) to join our team. This role will primarily focus on providing advanced technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. The Senior Technician will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities.
What You’ll Be Doing In This Role:
● Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions
● Maintain a positive, empathetic, and professional attitude toward customers at all times
● Perform advanced PC hardware and software troubleshooting, repair, and maintenance
● Execute data recovery, loss prevention, and advanced network installation tasks
● Administer Microsoft 365 environments, including user management, security settings, and application configuration
● Deliver technical training to our customers with grace
● Manage and maintain Active Directory and Azure AD environments
● Act in the role of liaison for our customers with their other technical vendors
● Work with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutions
● Plan and execute productivity suite migrations, ensuring minimal downtime and seamless transitions for customers
● Scope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutions
● Conduct security and risk assessments for customer environments, recommending and implementing appropriate solutions
● Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issues
● Collaborate with Level 1 Nerds (Technicians), providing guidance and support
The Ideal Candidate Will Have The Following:
● Associate's or Bachelor's degree in a technology-related field, or equivalent experience
● Minimum of 3 years of experience providing technical support
● Professional, high energy, customer-oriented work ethic
● Advanced knowledge of PC troubleshooting and repair (A+ certification skill set)
● Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
● In-depth knowledge of Windows OS & Server, as well as Mac/Apple products
● Proficiency with M365
● Strong communication and customer service skills
● Valid driver's license and clean driving record
Preferred But Not Required:
● Network+, Security+, CCNA, ACMT, MCSE, or other relevant certifications
● MS CoPilot
● ConnectWise RMM & PSA
● Ubiquiti Networking
● Experience in a managed services environment
Physical Demands: Reasonable accommodations can be made for individuals with disabilities
● Mobility: Moving around the office, standing, walking, bending, and reaching.
● Lifting and Carrying: Handling IT equipment up to 50 lbs, using proper lifting techniques.
● Dexterity: Managing cables, assembling hardware, and performing repairs.
● Visual and Auditory Acuity: Reading technical documents, monitoring screens, and detecting equipment issues.
● Prolonged Sitting: Maintaining posture at a desk or workstation for extended periods.
● Driving: Traveling between client sites with a valid driver's license.
Why You'll Love it Here:
● Opportunity to join an incredible company that values people and results
● Make a significant contribution to our history-making journey
● Be a part of a supportive and caring team that prioritizes learning and growth
● We take fun to another level, are infectiously positive, and truly care about one another
● Competitive benefits, including health insurance, vacation, paid holidays, and bonus pay
● Unlimited coffee, healthy (or unhealthy) snacks, and popcorn
● So much variety- if you enjoy not doing the same thing every day, you’ll absolutely thrive in this role
