CR&R Incorporated is one of Southern California's most innovative and successful environmental recycling collection companies, serving more than 3 million people and over 25,000 businesses throughout Orange, Los Angeles, San Bernardino, Imperial and Riverside counties. In addition, we also have operations in AZ, CO, NV, OR, UT, and WA.
Position Overview
As a Help Desk Technician you will play a vital role in supporting CR&R staff, both local and remote by providing exceptional technical assistance. You will work in a dynamic, multi-platform environment, supporting network infrastructure, PC's and company mobile devices. Under the guidance of IT Leadership, you will collaborate with various departments to prioritize and resolve technical issues efficiently.
DUTIES & RESPONSIBILITIES
- Respond promptly to end-user requests, ensuring customer satisfaction and adherence to Service Level Agreements (SLAs).
- Manage and support mobile devices, laptops, desktops, WiFi LAN connections, printers, and phones.
- Address and resolve inquiries related to software or hardware usage.
- Diagnose and troubleshoot technical issues across all IT environments, including operating systems, networks, applications, and hardware.
- Set up new equipment and perform minor hardware and software repairs.
- Accurately document trouble tickets and solutions in a timely manner.
- Collaborate with IT team members to manage ticket handoffs.
- Train users on proper hardware and software usage and update training materials as needed.
- Install and configure IT hardware, software, and peripherals.
- Conduct IT equipment and asset tracking and inventory management.
QUALIFICATIONS
- 3-5 years experience in a hands-on IT / Help Desk Environment
- Bachelors degree in Information Technology preferred, but not required
- Comprehensive understanding of basic networking concepts.
- Hands-on experience troubleshooting network issues, printer problems, network connectivity, WAN, and internet-related issues.
- Proficiency in domain environments and Active Directory (AD), DNS, DHCP, Wi-Fi, Firewall, and IP telephony.
- Experience supporting and managing Microsoft Windows in a domain environment.
- Strong documentation skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to multitask and stay organized.
- Proficiency with Office 365, Microsoft Outlook, and Microsoft Excel.
- Positive, self-motivated, and a team player with an independent and helpful demeanor.
- Experience with VPN configuration, support, and remote access technologies.
EEO Statement:
CR&R is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
