Key Responsibilities
- Cloud and SaaS Platform Administration:
- Manage Microsoft Office 365 environment, ensuring optimal performance, user access, and data security.
- Administer Azure Active Directory (AD) for user management, security groups, and identity governance.
- Manage and maintain Azure Virtual Machines (VMs), including provisioning, configuration, monitoring, and optimization for business-critical applications.
- Support the administration of NetSuite ERP, ensuring user access is managed according to company policies and assisting with system configurations to align with operational needs.
- Provide ongoing support and administration for other SaaS platforms critical to business operations.
System and Network Administration: Install, configure, and maintain servers, networks, and related hardware/software, including Ubiquiti and Fortinet networking equipment. Monitor system performance and ensure uptime and reliability of IT infrastructure. Administer access control, firewalls, and network security protocols.
Video Conferencing Platform Management: Provide expertise and support for enterprise video conferencing platforms, including
Crestron and
Polycom, ensuring optimal performance and user experience. Coordinate and support conference room scheduling, setup, and troubleshooting of Crestron and Polycom systems.
Expense Reporting and Financial Tracking: Prepare, manage, and submit complex IT-related expense reports, ensuring accuracy and alignment with budgetary guidelines. Track and manage monthly SaaS and IT-related expenses, ensuring cost-efficiency in licensing renewals and system updates.Collaborate with the finance team to reconcile IT expenses and ensure detailed reporting.
System Monitoring and Maintenance: Perform regular system backups, patch management, and updates to ensure security and stability. Troubleshoot system, network, and application issues and provide timely resolutions. Implement and monitor disaster recovery procedures to ensure business continuity.
User Support and Training: Provide IT support to internal users across departments, responding to and resolving technical issues related to Office 365, Azure, NetSuite, and other systems. Train staff on software, systems, and security best practices, including video conferencing tools.
Security and Compliance: Implement and maintain security measures across cloud and SaaS environments, including virus protection, firewalls, and data encryption. Ensure compliance with internal security standards and relevant regulatory requirements. Conduct regular security audits and system reviews.
Documentation and Reporting: Maintain accurate documentation of system configurations, processes, changes, and licensing information. Generate performance reports, audit logs, and expense tracking reports as needed.
