DescriptionOracle Customer Success Services (CSS) is an organization of 10,000+ employees that supports over 6,000 companies around the world. We are uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology.
Global Cloud Solutions (GCS) is a global component of CSS to build strategic service offerings, provide Pre-sales expertise and is staffed with expert solution engineers and enterprise architects.
Mission:
Assume strategic ownership of CSS portfolio domains and contribute to portfolio management and Business Development. Build compelling Service offerings for our customers, featuring the latest Oracle technologies and capabilities. Engage in Cross-LOB collaboration representing CSS to Oracle Product Management, Product Development, Product Support, Consulting and Education.
Experience:
- Bachelor's degree in Computer Science or Engineering required; Master's or Ph.D. preferred
- Experience in Cloud technologies from Oracle OCI, Azure, AWS and GCP in addition to On-Prem
- 20+ years of IT services, including significant direct experience in services roles within multiple external IT services providers
- Commercial constructs and contract management, including construction of TCO analyses and pricing for complex service offers
- Large scale IT project and program management, including major transformation, migration, and solution deployment projects
Skills:
- Familiarity in Oracle products and technologies in domains, such as:
- Oracle OCI commercial clouds, Sovereign clouds, government clouds, Cloud@Customer, Dedicated Region & Alloy
- Oracle Engineered systems such as Exadata, Private Cloud Appliance, and Database Appliance
- Oracle storage technologies, such as ZDLRA, ZFS Appliances, and tape technologies
- Oracle enterprise applications such as E-Business Suite, Peoplesoft, Siebel, JD Edwards, etc.
- OCI Services such as Autonomous Database, OAC, OIC
- Oracle Fusion Middleware components such as Weblogic, IdM, SOA/BPEL/JMS
- Familiarity in the following technical disciplines:
- Development tools and language development in Terraform, Ansible, Python, Java, C, R
- DevOps tooling such as Jenkins, Gitlab, Jira and testing tools such as Selenium, OATS, Loadrunner and RUEI
- Data Science services including design of environments requiring projects, model deployments, data science SDKs, Jupyterlab, Zeppelin notebook sessions
- Monitoring tools such as OEM, O&M, Grafana, Kibana
- Data structures and algorithms a must, including data processing capabilities of Spark, Kafka and data stores such as Hadoop, NoSQL, Map Reduce
- Networking & Security experience: networks, subnets, route tables, gateways, DNS services, load balancers, firewalls, auditing, logging, etc.
- WAN connectivity architecture and performance
- Security domains: i.e. Identity and Access Management, web/database/system security, etc.
- High Availability and Disaster Recovery configurations
- Enterprise storage systems configuration and optimization for enterprise apps
- One or more cloud certifications: Oracle Certifications: OCI Associate Architect, OCI Architect Professional; AWS Certifications: AWS Solutions Architect, AWS Security Specialist, Microsoft Certifications: Azure Security Engineer, Associate, Azure Solutions Architect, Google Certifications: GCP Cloud Architect Certification
- Certification as TOGAF and/or Zachman Enterprise Architect preferred
Career Level - IC5
ResponsibilitiesAs a technical individual contributor, this role will provide leadership across the CSS organization and throughout Oracle by directing virtual teams and be the premier authority on domain expertise.
Scope:
- Deliver services for global customers with mission critical estates in multicloud enterprise environments
- Specialize in evolving areas of cloud architecture with focus on providing security, reliability, and operability for services that will be contracted by large-scale, project-based IT deployments
- Incubate services from Oracle and partners in prototypes, demos, and package for delivery ready implementations
- Maintain current deep knowledge in technology specialization, and act as a trusted advisor and subject-matter expert across Oracle and to partners and customers
- Exercise comportment with extremely strong customer facing presentation and interaction skills at executive management and C-Level
- Articulate service and technology solutions in terms of business value and risk in presentations, at conferences and in public online venues
QualificationsDisclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $49.66 to $95.91 per hour; from $103,300 to $199,500 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 65/35 - 80/20.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
