Job Description
Role: Network Engineer5-10 Years of relevant experience in networking technologies. (depending on their experience level the engineer would placed in various streams)Willingness to work in 24X7 shifts. (for US resources the 24x7 should be informed as ability to work on-call as needed)In-depth experience with TCP/IP and packet sniffersSound understanding of L2 switching L3 traffic forwardingStrong working experience on Cisco / Juniper / F5 / Arista platformsUnderstanding of MPLS, L3 VPNs and VRFs, STP, HSRP, CDP, UDLDWorking knowledge of BGP, OSPFWorking knowledge of tools like TFS / VSOAbility to debug protocol issuesIPSEC VPN experienceAbility to work independently and as part of a teamExcellent verbal and written communication skills Respond to high priority incidents, troubleshoot with engineers from various groups, gather and provide forensic data for security-based incidents, and create post-mortem documentation as needed.Configuring Routers / Switches / Firewalls / Load balancersAzure networking conceptsIdentify incident patterns and drive for problem resolutionGood to have Certifications: Certified Information Systems Security ProfessionalCisco Certified Network AssociateCisco Certified Network ProfessionalCisco Certified Internetwork ExpertJuniper Networks Certification ProgramNetwork + CompTIA (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
