IT Helpdesk Technician

Trailboss Enterprises • Harlingen, Texas, United States • 3w ago

Description

***Night Shift 10pm - 7am***

Provides technical support-services related to software, hardware, and applications.

Duties and Responsibilities:

Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems, applications and networks
Monitoring and maintaining IT Assets – Inventory
Repairing and replacing equipment as necessary
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Resolving username and password difficulties
Troubleshooting email, wi-fi connectivity and web browser issues
Setting up, modifying, disabling accounts for end-users
Navigating customers through various apps
Data back-up, sharing & synchronization troubleshooting
Verifying proper hardware and software configuration and set up
Diagnosing and resolving issues including internet connectivity, email, application downloads, and more
Testing new technology

Qualifications and Knowledge of:

PC operations and associated peripheral equipment
LANs, WANs, WLAN, routers, firewall, switches, and servers
Applications: MS Exchange/Outlook 2012, SharePoint 2010, all version of Microsoft Office – Azure
Support Technologies: Active Directory, Group Policy
Hardware: PCs, desktop/network printers, switches, mobile devices
VoIP using Ring Central phone systems.
Perform other duties as directed by the Director of IT

Requirements

Desired Skills and Experience:

Travel Required: 30%

We are an Equal Opportunity Employer M/F/Disability/Veteran.

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