Role: IT Infrastructure Analyst
Location: Waynesboro, Virginia, USA
The LYCRA Company has built a leading position in the Apparel industry over the years via a continuous stream of value-adding fiber, fabric or garment innovations enabled and supported by a network of strategic partners across the entire value chain. This contributed to make the LYCRA® brand a unique asset that still powers today one of the most iconic and valuable corporate franchises in the Apparel industry. It is all reflected in our corporate vision: “enhancing life through innovative garment solutions”.
The IT Infrastructure Analyst position is an integral part of the global IT organization for The LYCRA Company, offering the opportunity to work in a challenging, dynamic environment while providing first-line support for various IT infrastructure technologies across multiple sites. Successful candidates will posses the following traits:
- Excellent collaborative and communication skills; proven experience working in large team environments and across diverse IT and business groups.
- Willingness to innovate and challenge the status quo.
- Exhibits an innovative, transformative mindset, guided by strong personal integrity, sound judgment, critical thinking, and responsibility
- Self-starter with strong initiative and the ability to work with diverse IT and business groups and with minimal supervision
- Demonstrated strengths in customer service, problem-solving, assertiveness, proactivity and accountability
Primary responsibilities for this role include, but are not limited to:
- Supervision and guidance of remote office location IT staff and resources
- Management and collaboration of multiple vendors and managed service providers
- Site specific project and technical implementation and management
- Procure, build, deploy, and troubleshoot technical solutions, including hardware, software, network, and applications.
- Implement networking technology, support our Manufacturing topology, and procure and implement hardware to support the growing needs of the facility
- Serve as IT Infrastructure owner for the Waynesboro, VA site, including liaison/collaboration/escalation with other LYCRA Company and vendor support groups; proactive interfacing with key site leaders and business groups; occasional support/consulting to Process Control Network environments; ensuring appropriate prioritization and response/resolution for all site IT incidents
- Provide global support to multiple locations as needed
- Use and help to establish/improve standardized work processes and procedures
- Occasional travel to nearby company locations (up to 10%)
- Provide extended hours support for critical issues, applications, and infrastructure as needed
- Serve in 24x7 on-call rotation
Qualifications (Required):
- BS or BA College Degree in related IT field
- Minimum of 2+ years of experience in an IT role for a manufacturing or business environment
- Basic understanding of workstation hardware, Tier 1 workstation software, server technologies, client-side networking, Active Directory and IT Security fundamentals.
- Basic understanding of router, switch, firewall and IP networking fundamentals
- Experience supporting Microsoft operating systems and client software, especially Microsoft Office products.
- Ability to lift up to 50 pounds, can be assisted.
- Ability and willingness to wear personal safety equipment as required in certain manufacturing areas.
- Willing to work in excess of 8 hour working days, on occasion
- Available to serve in 24x7 on-call rotation, including holidays and weekends as needed
Qualifications (Preferred):
- Microsoft/Cisco certifications
- IT Security certifications
- 5+ years of experience in an IT support role for a manufacturing or business environment
- Experience managing or supporting cloud environments/technologies
- Experience supporting Windows servers, networking devices, wireless endpoints, mobile devices, PBX/VOIP technologies, and related management tools
- Familiarity with or experience in supporting Operational Technology/Process Control Network technologies and tools
Compensation/Benefits
- We offer a competitive salary, including variable pay and excellent benefits package.
As a principled-based organization, The LYCRA Company is committed to a fair, respectful, and equitable workplace that embraces diversity and reflects the communities in which it operates. This helps foster an environment where employees feel valued, fulfilled, and able to achieve their full potential. Furthermore, we believe that a diverse workforce operating in such an environment is central to our success, as we need not only the right skill sets but also a wide breadth of perspectives and ideas, diverse life experiences, & a seamless collaboration between employees to achieve our company purpose of “enhancing life through innovative garment solutions.
We’re an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
