Position Title: Network Engineer
Studio/Department: Technical Operations
Employee Type: Full Time, Regular
Location:San Diego, CA / Work From Home (WFH)
Salary Range: $65,000 - $110,000, pay may vary on location.
ABOUT OUR STUDIO
Our headquarters is where the gaming culture and Southern California lifestyle meet, creating a vibrant work environment that epitomizes our belief that every day should be well played. Daybreak San Diego is the home of Darkpaw Games, creators of the legendary EverQuest and EverQuest II games. This is also the home of Rogue Planet Games, developer of the award-winning MMOFPS PlanetSide 2.
The perks of working at Daybreak San Diego extend well beyond the beautiful weather in this prime location. Access to the local gym, as well as on-site fitness classes, game nights, and a strong appreciation for the local craft brew scene (we even turned one of our original game servers into an on-site kegerator) are just some of the ways that make working at Daybreak (San Diego) exciting! Working here is about being part of a community.
Find out more about our studio at www.daybreakgames.com.
Position Overview:
We are seeking a talented and motivated Network Engineer to join our dynamic Technical Operations group. Our team manages and operates multiple datacenters globally, supporting a variety of gaming products. The ideal candidate will have a solid foundation in network engineering, with experience working with a range of network devices and technologies, as well as strong troubleshooting and customer service skills.
Key Responsibilities:
- Manage and maintain network devices across all sites, including switches, routers, firewalls, load balancers, wireless and related equipment from vendors such as Cisco, Juniper, Fortinet, Palo Alto, and F5.
- Respond to and resolve internal customer requests, providing excellent customer service.
- Participate in an on-call rotation to ensure network availability and performance.
- Conduct periodic visits to datacenters for maintenance, upgrades, and troubleshooting.
- Collaborate with the technical operations team to support the organization’s 300 users and 8 live gaming products across 5 global datacenters.
- Develop and maintain network documentation, including diagrams, configurations, and procedures.
- Utilize scripting languages like Python to automate network tasks and improve efficiency.
- Stay current with industry trends and emerging technologies to continuously improve the network infrastructure.
Required Skills and Experience:
- 3-5 years of experience in network engineering.
- Hands-on experience with network devices from Cisco, Juniper, Fortinet, Palo Alto, and F5.
- Strong understanding of network protocols, routing, and switching.
- Experience with network management, monitoring, and troubleshooting tools.
- Proficiency in Python for network automation is a plus.
- Excellent technical troubleshooting skills.
- Strong communication and teamwork skills.
- Ability to work with a broad range of technologies and handle diverse implementation discrepancies.
Preferred Qualifications:
- CCNA, CCNP, or equivalent certifications.
- Experience working in a multi-vendor environment.
- Familiarity with enterprise network requirements; datacenter, offices, etc.
Soft Skills:
- Excellent customer service skills.
- Strong verbal and written communication abilities.
- Ability to work effectively in a team environment.
- Strong organizational skills and attention to detail.
Work Environment:
- This is a work-from-home (WFH) position, but the candidate must be local to the San Diego studio.
- Travel to the home studio, remote studios, and datacenters as required by projects.
Opportunities for Growth:
- Opportunities for career advancement within the Technical Operations group.
- Access to professional development resources and industry certifications.
If you are passionate about network engineering and looking for a challenging role in a vibrant gaming company, we would love to hear from you. Join us to help ensure our gaming infrastructure runs smoothly and efficiently, providing the best experience for our players worldwide.
About Daybreak San Diego and Darkpaw Games:
Our headquarters is where gaming and San Diego culture collide; Creating a vibrant work environment that epitomizes our belief that every day should be well played. The perks of working at Daybreak San Diego extend well beyond the beautiful weather in this prime location. Access to the local gym, board game nights, and a strong appreciation for the local craft brew scene (we even turned one of our original game servers into an on-site kegerator) are just some of the ways that working at Daybreak San Diego isn't just about having job; it's about being part of a community.
Exceptional employee benefits: 18 days PTO first year; Robust Medical, Dental, Vision insurance coverage for entire family; Company matched 401(k) vested immediately; Flex Spending Accounts, generous tuition reimbursements, ultra-creative environment, bring your dog to work with you.
Be Aware of Fraudulent Recruiting Activities
Daybreak Game Company will never ask applicants for social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or through online messaging apps (WhatsApp, Hangouts). We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Daybreak Game Company's People & Culture team at people@daybreakgames.com if you encounter a recruiter or see a job opportunity that seems suspicious.
**Daybreak Game Company, LLC. is an Equal Opportunity Employer, committed to Diversity in the workplace.**
*Employment agencies: Please don't contact this job post with unsolicited services or offers*
