Title: IT Technician I
Location: Bellevue WA (Travel locally to other Hopelink Sites)
Work schedule: Full Time 40 hours per week, Monday – Friday onsite with core daytime business hours.
Who we are: Hopelink is the largest nonprofit in North and East King County. For over 50 years we have been in the community serving homeless and low-income families, children, seniors, and people with disabilities.
Make an impact in your community! Hopelink programs focus on food, financial assistance, transportation/mobility, housing & family development, adult education & employment. Programs are aimed at helping people achieve stability and gain the skills and knowledge they need to exit poverty. Join us!
The career opportunity:
The IT Technician I provides support for Hopelink’s computer systems. Installs and maintains computer operating systems, hardware, peripherals, and software; provides support for the pure cloud telephone system administration.
Provides entry level desktop support for end users of all technical levels using patience and excellent troubleshooting skills. Provides work-order support, traveling to various Hopelink sites to help end-users onsite, and supports remote users virtually.
The ideal candidate will have some end user application support experience with Microsoft Office 365, will bring a willingness to learn, a team-oriented attitude, professional communication skills and an ability to work patiently with users of all technical levels. The end users at Hopelink are a diverse group of nonprofit professionals who are passionate about our mission; our IT team serve our employees who in turn serve our community. Come work in a purpose driven environment!
What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We’d love to connect and see if you could be a great fit. We offer training and mentorship!
- Experienced with entry level desktop support for end users of all technical levels
- Excellent troubleshooting skills with an excitement about learning from an experienced IT team
- One-year or more of technical troubleshooting work experience with Microsoft based programs in a non-technical user setting preferred
- Professional communication skills, patient and courteous, good team player, and an ability to work effectively with diverse groups
- Working knowledge of Microsoft Office 365, competent with Microsoft Server basic system administrative tasks, i.e. creating user accounts and setting up email profiles
- Ability to diagnose and resolve desktop computer problems, which include hardware, operating systems, software applications, printers and router/modem/VPN/Broadband firewall configurations
Examples of what you will be doing:
- Install, configure and troubleshoot desktop, laptop hardware, and peripherals. Test configurations to confirm system operations.
- Install, troubleshoot, and support operating systems, utilities, hardware, communications and software applications and tools.
- Document and respond to requests for service and reported problems.
- Provide technical support to agency staff in a courteous and professional manner; assist, educate and support the end user in terms understandable to users at all levels.
- Diagnose and resolve desktop computer problems, which include hardware, operating systems, software applications, printers and router/modem/VPN/Broadband firewall configurations.
- Detect potential service problems and provides solutions related to agency specific hardware and software programs. Resolves network, system, and applications issues when possible. Refer escalated issues.
- Regular work tasks involve moving items weighing up to 50 pounds, occasionally; Work tasks involve setting up sit/stand desks, installing computer equipment, and running cables in a cubicle or office environment.
- Must have driver’s license and insured personal vehicle to drive to various Hopelink worksites during work hours (mileage reimbursed.)
How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.
- Compensation: $25.00-$26.00/hour
- Up to 10 paid vacation and sick days annually and 10 paid holidays.
- Plus, up to 7 paid float days available to use immediately: dependent on hire date and hours/week.
- Medical, Dental, and Vision benefits after 1 month waiting period.
- Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
- Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
- Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
- Annual Performance Reviews with Merit Increase Opportunities
Hopelink Mission and Values:
Hopelink’s mission is to promote self-sufficiency for all members of our community to help people make a lasting change.
Our Values are Growth & Human Potential, Inclusion, Compassion, Relationships Built in Trust, Quality of our Work, and Fiscal Stewardship.
We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.
