Position: Engineer
Location: Greenwood Village, CO (100% Remote)
Duration: 12+ Months
W2 Rates only
Key Accountabilities:
·Willingness to devise creative solutions to solve complex problems and issues
·Perform consistently, and contributes beyond the assigned tasks
·Work with systems engineers in other IT groups, peers, and vendors to ensure a consistent approach to systems engineering is taken, and to foster company-wide systems engineering knowledge
·Quantity and quality of work, work with their team and internal and external customers, to maintain their technical skills to match future requirements of the position
·Provides technical recommendations to client systems administrators and application owner
Qualifications
·Bachelor's degree in Computer Science, Computer Engineering, or equivalent experience
·5-6 years of experience installing and configuring Cisco Voice networks
·ITIL v3 foundations certified - Required
·Cisco voice related certifications - Preferred
·Action oriented and ability to work with little or no direct management.
·Experience implementing Changes, Releases and Upgrades related to a high availability contact center
·Experience in working with QoS and voice.
·Experience following change management and change control processes
·Experience with network standards, Voice, Video, Routing, switching, Firewall, Load Balancer and Wireless
·Familiarity with 802.1x, Cisco ACS, PKI, EAP.
·Understanding of Cisco ASA Firewalls (8.x or later), VPN, PKI, and AAA.
Basic Qualifications:
·Experience installing, configuring, customizing and supporting enterprise technologies such as (SIP, IPC, CUCM, UCCE, LAN/WAN Routers, etc)
·System administration experience is preferred
·Previous experience following change management and change control processes
·Strong troubleshooting and customer service skills
·Excellent written and verbal communication skills
Additional Requirements:
·Knowledge and experience of Genesys, VHT, Aspect, and Symon
·Familiarity with Windows Domains, IIS 7 installation and configuration, Citrix, VMware ESX Servers
·Experience on multi-tier domain environments, virtualization, clustered servers, SAN/NAS etc.
