PEC is an educational technology company that is passionate about the experience of learning. Our learning solutions combine the best of in-person and virtual education to produce organic, authentic, and enjoyable learning experiences. We help learners learn better and we help teachers teach better.
PEC’s Network Engineer is responsible for helping to design, engineer manage and support the voice and data networks to support our virtual learning solutions, and will have to work very closely with third-party providers, implementing, and supporting network solutions across the enterprise.
There will be a primary focus on regional network support in Syracuse, NY, with several remote and satellite sites strategically located within the US and internationally.
We are looking for a highly motivated network engineer with significant hands-on experience. The role is based at our Syracuse, NY office, supporting site specific network requirements and providing remote support for all enterprise networking systems when required. The candidate is expected to work closely with the PEC management and will interface management needs to IT colleagues for implementation.
The role requires interaction with and coordination of local/regional/global service providers to implement, manage, and support the PEC Network environment. The candidate will also be a key contributor on a cross-country team that will research, select, and implement the planned roadmaps of newly defined systems and solutions PEC needs.
We are an education company, requiring strong technical and communication skills, and a willingness to work in a fast-paced, changing environment, sometimes after hours if critical issues require.
Responsibilities:
- Provide day-to-day operational support (including on-call) for Global, VPN and any other local network or Network device needs.
- Manage network implementations and projects through to completion, working with the PEC department teams to ensure all site moves and changes are known, managed, and consistent with our strategy and expected timelines.
- Perform network capacity and performance monitoring for optimized traffic, system tuning, problem & change management
- Manage Telecom configurations and traffic patterns for all telephony and network devices.
- Provide Telecom support where and when needed for office staff, lab environments, manufacturing locations and any specialized process control locations where Telecom devices and/or services exist.
- Support all ITIL processes for Network and hosted environments (coordination, asset inventory, etc.).
- Develop and maintain general deployment configurations for all network hardware and associated documentation related to and including site/location details.
- Work with vendors\carriers as and when required.
- Maintain and adhere to Network related standards and Corporate policies and standards.
- Evaluate, specify, and coordinate IT hardware and software solution implementations.
- Assist other PEC departmental team members with projects where Network resources are required.
- Architecting complex/global/enterprise network solutions and tools (sized, QoS balanced and redundant as needed).
- Developing and improving security management at the edge and Internet POP's.
- Monitoring and troubleshooting LAN/WAN environments for problems and mistake proofing.
- Ability to manage multiple platforms and environments (i.e. Routing, Switching, IP Telephony, Wireless, Firewalls, Security Knowledge and Monitoring tools).
- Develop Telecom and/or other IT related standards and corporate policies.
- Occasional travel will be needed to remote sites as necessary unless remote support can accomplish desired goals.
Skill Requirements:
- Technical understanding and hands on experience with Arista and Cisco hardware and configurations.
- Experience supporting a remote WAN deployment, ideally SD-WAN and IPSec VPNs.
- Technical understanding and hands on experience with Load Balancers
- Familiarity with network monitoring tools
- Technical understanding and hands on experience with Palo Alto Firewalls, related to policies, filtering and operational support functions, or the equivalent Firewall knowledge.
- In depth knowledge of Networks, Ethernet, TCP/IP, VLANs, IP Routing (OSPF, BGP) QoS.
- Technical awareness of IP and conventional telephony solutions.
- General knowledge of Desktops and Servers and their interaction with networking.
- Experience working with vendors to ensure they meet deliverables\SLAs
- Excellent People and Teamwork skills
- Solid interpersonal and communication skills, including the ability to communicate at all levels within the organization.
- Strong organizational skills and demonstrated ability to meet deadlines and manage multiple priorities.
- Ability to multitask and be flexible to accommodate changing business needs and priorities.
- Willingness to work in on-call situations with other team members or when called in for support.
- Desire to identify and investigate Telecom improvement opportunities, solutions and options that drive operational efficiency or cost savings.
- Strong analytical and problem-solving skills with excellent attention to detail.
- CISSP Certification
- Identity and Access Management experience
- Proficiency in report writing, analysis, and compliance procedures.
- Thorough understanding of regulatory frameworks.
- Experience with product testing and process analysis.
- Solid technical knowledge and understanding of product/process design.
- Strong customer focus.
- Flexibility to deal with change.
- Ability to work in a fast-paced environment.
Education:
- Bachelor’s Degree or equivalent in IT related field
- Network related Certifications
