Here at Stronghold Data, a New Charter Technologies company, we are seeking a Systems Administrator who will be responsible for implementing and maintaining servers and networks for our clients. As part of our Proactive Team, this position will regularly go on-site to our client’s offices throughout the Joplin, MO area.
Basic Responsibilities and Duties:
- Implement Stronghold Data Projects
- Assist in Network Operations Center tasks
- Design/Install/Maintain computer servers
- Evaluate Network Performance
- Coordinate with vendors on the client’s behalf
- Take escalated tickets and resolve
- Effectively communicate directly with clients regularly
Qualifications and Skills:
This is a customer-facing position. Customer service, troubleshooting, and communication is critical.
Strong working knowledge in each of the technical areas will be necessary:
- Previous experience as a Systems Administrator
- Implementations experience
- MS Window Server Active Directory, DNS, DHCP, Fire/Print Services, Entra ID
- Email Services: Office 365, Mail Flow, Mail Filtering
- VMware Virtualization: vCenter, SAN Storage
- Basic knowledge of Switching, Routing, Firewalls
- Bachelor’s Degree is helpful, but not required
- 4+ years experience in an outsourced technology environment
- The mentality of a coach and mentor (you like to share your knowledge and expertise)
- The ability to understand business problems through a technology lens
- The ability to communicate at all levels within in our client's organization
- A focus on thinking critically over-relying on technical expertise
- An empathetic person who has the ability to understand the perspective of our client’s users
- An ability to ask the right questions to discover the context of general client issues
- Ability to maintain confidence in the face of ambiguity
- A positive, courteous demeanor and the ability to communicate professionally under pressure
- An inherent commitment to serving the client
- Ability to thrive in an environment of authentic connection, candor, and open feedback
- The confidence, self-awareness, and integrity to take ownership of your successes and failures and learn from them
Preferred technical skills include experience with the following:
- Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)
- Advanced knowledge of networking principles (TCPIP, DNS, DHCP, Lan/Wan, VLAN, Layer 3 Principles)
- Virtualization (VMWare, Hyper-V)
- Cloud solutions
- Firewall/router configuration
- Security principles (general security concepts)
- Peripherals (scanners, fax machines, printers, etc.)
- Troubleshooting standard hardware configurations
- Learning and supporting various lines of business applications
- Backup and disaster recovery concepts
Salary + Benefits:
The salary range is $60,000-$75,000, determined by experience.
Benefits: Health insurance, PTO, Paid Holidays, Dental & Vision Insurance, Life Insurance, Short and Long Term Disability, 401k & we provide Stronghold Data gear to wear to work!
Stronghold Data provides a fast, energetic work environment for those seeking technology careers. We’re a top technology services provider with a solid national reputation. But more than that, we’re a tight-knit group of professionals who work collaboratively to provide the highest possible levels of customer service and support.
