Hiring a Tier 3 Technician at TeamLogic IT
Are you an IT professional who thrives on solving complex challenges with integrity and a positive attitude? At TeamLogic IT, you’ll join a team that puts customer satisfaction at the heart of everything we do. We’re passionate about delivering cutting-edge solutions, from Azure Cloud to Security and Business Continuity, and partnering with our clients to offer strategic guidance—not just services.
Role Overview
As a Tier 3 Technician, you’ll play a critical role in managing various large and small projects from start to finish. You’ll be a trusted advisor to our clients, helping them meet their business goals with intelligent, reliable technology solutions while upholding our core values of Integrity, Positivity, and Customer Obsession.
Strong communication and interpersonal skills are essential in this role, as you’ll be interacting with team members, executives, and clients alike. You’ll need to troubleshoot complex problems efficiently, deliver exceptional customer service, and handle multiple tasks with ease—all while maintaining a positive and solutions-focused approach.
Key Responsibilities:
- Collaborate closely with the sales team to provide pre-and post-sales technical support, including discovery sessions, site visits, and technical assessments.
- Manage projects end-to-end, ensuring timely, accurate implementations that exceed client expectations.
- Deliver technical presentations, draft proposals, and implement IT solutions that align with client goals.
- Serve as a trusted technical consultant, ensuring that client relationships are built on trust, honesty, and a commitment to exceeding expectations.
We are looking for someone who is driven, self-motivated, reliable, and always ready to put the customer first. At TeamLogic IT, we believe in doing right by our clients, fostering a positive work environment, and always maintaining the highest level of integrity in every task.
Responsibilities:
- Handle incoming support requests via phone, web portal, and email, ensuring timely, courteous, and effective resolution of technical issues.
- Manage both hardware and software provisioning, setup, and configuration for new hires.
- Prioritize service requests and incidents in alignment with defined SLAs.
- Troubleshoot issues using remote tools and diagnostic utilities; perform hands-on fixes for hardware problems when necessary.
- Install and configure hardware, software, and network infrastructure devices.
- Ensure antivirus software is installed and up-to-date.
- Administer servers using Active Directory, DNS, DHCP, and File & Print services.
- Perform basic network firewall and switch configuration and maintenance.
- Conduct preventative maintenance on workstations, printers, and peripherals using Ninja One for monitoring, reporting, patch management, and alerting.
- Build and maintain positive relationships across departments, delivering technical solutions in a clear and approachable manner.
Requirements:
- College diploma or university degree in Computer Science, or 10+ years of equivalent work experience if no formal education.
- Experience with both desktop and server operating systems, including Windows 7, 10, 11, Server 2008, 2012, 2016, 2019, and Mac OS.
- Familiarity with virtualization technologies (VMware, Hyper-V), Azure Cloud (AWS and Linux are a plus).
- Strong understanding of server and network administration.
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A+, Network+, Security+, or equivalent industry certifications (other relevant certifications will also be considered).
- Experience working with remote troubleshooting tools, hands-on hardware repair, and performing both desktop and network administration tasks.
- Ability to explain complex technical concepts to non-technical individuals.
- Previous experience working with system monitoring and management tools like Ninja One is a plus but not required (training provided).
Additional Information:
- This is a hands-on role where you’ll be expected to solve problems end-to-end and manage projects of all sizes.
- Experience with cloud technologies and virtualization is crucial. Linux experience is an added bonus.
- This position involves a mix of customer-facing and technical tasks, so strong interpersonal and communication skills are essential.
