Vann Data is a progressive 44 year old professional technology Services Company serving small and medium businesses in the Central Florida area. Our focus is to provide on-site and remote IT support along with a full complement of technology services. As our client base grows, we are looking for System Administrators who will be primarily responsible for the direct implementation, troubleshooting and management of LAN/WAN infrastructure as well as installing, maintaining and supporting clients and their networks. This position will require you to be on-site at client locations as well as working from our office. Candidates must exhibit a high degree of professionalism, client service, teamwork, multi-tasking, and enthusiasm.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned)
- IT Support relating to issues with the internal systems and network infrastructure.
- Serve as primary resource for incoming calls for support, assess issue, resolve, and escalate as required.
- Support services for Microsoft related technologies including but not limited to Windows desktop and server operating systems, Office 365 cloud services, and Microsoft Office products.
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Support disaster recovery solutions, ensure systems are properly configured and are operating effectively for the customer
- Participate in proactive maintenance for select clients as needed in support of the Centralized Services team.
- Remote access solution support: VPN, Terminal Services, and Citrix.
- Document maintenance for all computer systems and network infrastructure.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
- Pursue opportunities for improving client network infrastructure whenever possible; engage management team to develop strategy and plan for improvements.
- Escalate service or project issues that cannot be completed within agreed service levels.
- Work through a daily schedule in our ticketing system that has been established through the dispatch process.
- Work through project tickets and phases in our ticketing system as assigned by a Project Manager.
- Enter all work as service or project tickets in our ticketing system.
- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
- Routinely participate in the training/certification programs provided by the company
- Continually seek opportunities to increase customer satisfaction and deepen customer relationships.
- Culture – This is a critical component. As an employee, we expect you to conduct yourself in a manner that reinforces the core values and mission of Vann Data.
PREFERRED QUALIFICATIONS
- Team Player
- Excellent Customer Service
- Open to change and Flexible
- Excellent Communication Skills
- Energetic and Self Motivated
- Fast Learner
- Solid Technical Foundation and Troubleshooting Skills
- 3-5 years of System Administration preferred
- Technical Certifications always a plus
Vann Data Core Values
Do the Right Thing – always behave with integrity, honesty and perseverance.
Put Your Heart in Your Work – work with passion and determination.
Take Responsibility – taking ownership of your actions, embrace accountability.
Build Trusting Relationships - our goal is to have solid, strong relationships with every client.
Strive for Improvement – Never be satisfied with status quo, but continuously seek to improve and better our clients, our company and ourselves.
Our Mission
Our Mission is to provide the highest quality technology based consultation and services to the businesses within our community. We strive to create partnerships by providing competent technology leadership, timely response, quality technical service, and by working closely with our customers to ensure they have the right solution for their success.
