Description
The Port of San Diego is looking for an individual with significant experience managing, configuring and troubleshooting on-premises technologies such as Active Directory, Windows Servers, virtualization Hypervisor, SAN and NAS storage systems as well as cloud services such as compute, storage and networks. This individual will be expected to lead technical discussion and coordinate changes with business partners. This individual will also have an opportunity to work backup solutions, firewalls, web application firewalls and other security solutions. Experience in these additional areas is preferred but not required.
GENERAL PURPOSE
Under general direction, implements and maintains all of the hardware, software, networks, facilities etc. that are required to deliver, monitor, control and support all of the enterprise applications and/or hardware platforms/appliances utilized to provide Information Technology (IT) services for the San Diego Unified Port District (District).
The term "Technology Domain(s)" is utilized to refer to the various IT Systems or operational competencies/skill areas that may comprise the primary duties performed by an incumbent in this classification. A listing of these competencies may be found under the Other Duties section of this class specification.
DISTINGUISHING CHARACTERISTICS
IT Systems Engineer III is the journey-level class in the professional Systems Engineer class series and is intended for individuals who possess considerable prior experience supporting complex IT systems, Systems operations and maintenance across multiple Technology Domains. An incumbent is expected to be assigned primary responsibility for systems across multiple Technology Domains of considerable complexity requiring particularized skills, sensitivity and involve significant risk and consequences for the District's operations. IT Systems Engineer III will gather requirements, define specifications, and participate in procurement efforts and drafting of contract task/work authorizations for items within their assigned Technology Domains. Incumbents may routinely represent the Business Information and Technology Services department on District implementation projects or committees. Overall assignments will vary in difficulty and be conducted under general direction, examples include evaluate effectiveness and risk of IT processes, recommend changes in IT procedures to meet customer needs, and evaluate and/or research hardware and/or software solutions and provide feedback to project team or higher-level staff.
IT Systems Engineer III is distinguished from the following more advanced classes within the Systems Engineer class series in that advanced-level class is expected to be highly skilled, experienced and extremely capable of independently representing the District in most if not all matters.
The IT Systems Engineer class series is distinguished from IT Systems Engineering Supervisor in that an incumbent in the latter class typically has overall responsibility for the District's Technology Infrastructure and is responsible for supervising, overseeing and monitoring section operations and activities.
Essential Duties and Responsibilities
The following statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Incumbents may perform some or all of these duties or other job-related duties as assigned.
1. Installs, maintains, configures, upgrades and/or administers hardware and/or software independently across multiple assigned Technology Domains.
2. Recommends changes in IT procedures to meet customer needs
3. Diagnoses, analyzes and resolves issues for customer(s) across assigned multiple Technology Domains.
4. Creates, organizes, files and maintains documentation.
5. Assists in providing IT consultation and recommendations for implementation of cyber protections to ensure services are not compromised. Promotes system security and awareness by adhering to the District's IT security policy(s) and standards.
6. Answers questions and presents informal mentorship opportunities to peers and/or lower-level staff via conversation, observation or technical documentation. Diagnoses, analyzes and resolves issues for customer(s) in assigned Technology Domains.
7. Stays current regarding new technologies, standards and techniques.
8. Evaluates and/or researches hardware and/or software solutions and provides feedback to project team or higher-level staff.
9. Ensures the timely, accurate and responsible completion of preventive maintenance activities for multiple assigned Technology Domains
10. Participates in and/or provides technical IT assistance to achieve project tasks/meet deadlines.
OTHER DUTIES
1. Follows safe work practices and procedures and ensures safety procedures are observed in a variety of working environments including heavy marine/industrial facilities.
2. Operation, towing and deployment of specialized equipment found with in District's Mission Critical Technology Domains.
3. On an assigned rotational basis, provides after-hours on-call support for 24x7 mission critical systems.
Technology Domain(s): an assigned area where technical work requiring specific knowledge to evaluate, select, adapt & modify standard procedures in the resolution of assigned tasks. Employees may be required to devise new approaches to problems encountered. The following are illustrative of the types of infrastructure and operational functions within the District's IT environment:
• User compute devices (PCs, Workstations, Laptops, Tablets, and Smartphones)
• Network Infrastructure and Datacenter Management
• Networking (Switching, Routing and Wireless)
• Storage Management (i.e. SAN Administration)
• Server Provisioning and Administration (Physical and Virtualized Servers)
• Redundant / Uninterruptable Power Systems (UPS)
• Environmental Control & Monitoring
• Backup Systems (i.e. Tape, VTL)
• Cloud Computing Support and Administration
• AWS, Azure, and/or Google Cloud Platform
• Systems Management
• Problem Management
• Operations Management
• Version Management
• Business Continuity / Disaster Recovery Management
• Performance Management
• Configuration Management
• Capacity Management
• Change Control
• Database Administration
• Software Distribution Management
• Software Patch Management
• Systems Security Support: Firewalls, DMZ, IDS / IPS, Encryption, Web Content Filtering
• Telecommunications Connectivity and Administration
• Traditional Plain Old Telephone Service (POTS, CAT3)
• Inside and Outside Plant Ethernet Cabling
• Voice over Internet Protocol (VoIP)
• Video Conferencing
• Mission Critical Line of Business Systems Support, Connectivity and Administration
• Remote Access Systems
• Public Safety Radio Systems
• Law Enforcement Systems
• Physical Access Control
• IP Cameras / Video Surveillance Systems
• Enterprise Resource Planning Systems (ERP)
• Document Management Systems
• Geographic Information System
Qualifications
Knowledge of:
1. Oral and written communication tools and techniques.
2. Customer support and personal service.
3. Technical writing and documentation practices and District policies, procedures and applicable laws.
4. Vision, mission and goals of the District.
5. Mathematic principles relative to assigned area in IT and/or telecommunications.
6. Capabilities and applications of network equipment including routers, switches, servers, and related hardware.
7. IT principles, methods and practices in assigned specialty areas.
8. Software distribution and configuration management tools and mechanisms.
9. Organizations operation environment, topology, and protocols.
10. Local area and wide area networking principles and concepts.
11. Back-up and recovery techniques.
12. Performance monitoring methods.
13. Basic internet server maintenance techniques.
14. Installation and configuration procedures.
15. Internet clients, such as browsers and streaming video.
16. System administration methods and procedures.
17. Operating systems installation and configuration procedures
18. Technology design.
19. Technology design techniques.
20. Structured analysis principles.
Ability to:
1. Prepare meaningful, accurate and concise reports
2. Stay abreast of current technologies in area of IT assigned, and define problems, collect data, establish facts and draw valid conclusions.
3. Provide expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues.
4. Communicate clearly and effectively orally and in writing.
5. Work collaboratively and effectively as a team technical lead or member.
6. Establish and maintain effective customer-focused working relationships with managers, customers, vendors, consultants and others encountered in the course of work.
7. Perform installation, troubleshooting, critical thinking, operation monitoring, judgment and decision making, complex problem solving.
8. Conduct systems analysis, systems evaluations, and operation analysis
9. Identify and specify business requirements
10. Use data recovery tools and techniques.
MINIMUM REQUIREMENTS
Education, Training and Experience:
Graduation from a four-year college or university with a major in computer science, management information systems, information technology management or a closely related field; and three years of progressively responsible experience installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating multiple Technology Domains in an environment similar in size and complexity to that of the District,
or;
Graduation from a two-year college or university with a certificate in computer science, management information systems, information technology management; industry certification; and five years of progressively responsible experience installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating multiple Technology Domains in an environment similar in size and complexity to that of the District
Time served as a District Intern counts towards the years of experience.
Licenses; Certificates; Special Requirements:
A current, valid California Class C driver's license at time of appointment and maintained at all times thereafter in order to operate a vehicle on District business.
California Department of Motor Vehicle (DMV) Pull Notice System: An incumbent in this position will be enrolled in the California DMV Pull Notice Program. The pull notice program provides information on the incumbent's driving record and Driver License status on a periodic basis to the San Diego Unified Port District. An employee assigned a District vehicle must acknowledge receipt and understanding of District Administrative Procedures covering the use of District vehicles.
This position may be subject to a pre-employment background check. The District will conduct a California Department of Justice/FBI fingerprint and criminal history check; felony convictions may be disqualifying. Misdemeanor convictions may be disqualifying depending on type, number, severity, and how recently they occurred. Criminal arrests and convictions during employment may result in termination or limitation in job duties if no reasonable accommodation can be made.
An additional background check may be required to work at the San Diego County Regional Airport District (SDCRAA).
Recruitment Information
The application review process will include screening to ensure applications are complete and meet all minimum qualifications. In addition to the application, the applicant is required to complete the Supplemental Questions to further evaluate their education, training, and experience relative to the required knowledge, skills and abilities for the position. Applicants must submit answers that are as complete as possible.
Only qualified applicants who pass the minimum qualifications review, will be invited to the assessment process which may be administered by a written examination, panel interview, or any combination of qualifications appraisal determined by the Department of People Services to be appropriate. The Department of People Services will make reasonable accommodation in the examination process for disabled applicants. If you have an accommodation request, please indicate such on your application.
Depending upon the number of applicants meeting the minimum qualifications, applicants may be scheduled for one or more of the assessments listed below. Passing score is 70% out of 100% on each assessment section.
THE PANEL ASSESSMENT (100%) IS PERIODICALLY SCHEDULED THROUGHOUT THE YEAR. THOSE APPLICANTS INVITED TO PARTICIPATE WILL BE NOTIFIED VIA EMAIL OF THE DATES, TIMES AND LOCATION OF THE ASSESSMENT.
To move forward in the application process, you must complete an online application through our website https://www.governmentjobs.com/careers/portofsd Please attach a copy of your unofficial transcripts (indicating when degree was awarded) to your application or your application may be considered incomplete. Resumes may be uploaded but cannot be used in place of a completed application.
Placement on Eligible List:
The Department of People Services may limit the number of qualified applicants eligible to participate in the assessment process. Candidates who are successful in all phases of the assessment process will be placed on an eligible list. The eligible list established by this recruitment will be active for a minimum of ninety (90) days or up to one (1) year, unless otherwise determined by the Director pursuant to Rule 8, Section 4.
ELIGIBILITY FOR EMPLOYMENT:
You will be required to submit verification of your identity and citizenship or legal right to work in the United States at the time of and as a condition of an offer of employment. As a condition of employment, all prospective employees may be required to be fingerprinted.
EQUAL EMPLOYMENT OPPORTUNITY
The District firmly believes in, and is committed to, the principles and practices of equal employment opportunity and nondiscrimination. It is the policy of the District to recruit, hire, train, and promote persons in all job classifications without regard to age (40 and above), ancestry, color, disability (mental or physical), gender (including identity, appearance, or behavior, whether or not that identity, appearance, or behavior is different from that traditionally associated with the person's sex at birth), marital status, medical condition, military status, national origin, pregnancy, race, religion, sexual orientation, genetic information, or veteran status.
UNCLASSIFIED SERVICEThis position meets one or more of the criteria for the unclassified service as outlined in San Diego Unified Port District Act Section 72.5(b), and as such is exempted from the classified service.PHYSICAL AND MENTAL DEMANDS
Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitation.
Resolution #: 2017 – 161
Dated: December 5, 2017
