DescriptionLocated in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.
Whether virtual or on campus, Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.
Job Summary:
Leads the implementation and support of cloud-based enterprise resource planning applications. Leads the planning, design, implementation and maintenance of the existing systems and has a working knowledge of the applications for support and troubleshooting. Liaises between technical support, customers and project teams in the design, implementation and training of our healthcare information systems and any new enhanced systems. Develops, recommends and oversees implementation of policies and procedures for areas of responsibility.
Job Requirements:
Education and Work Experience:
- Associate's/Technical Degree or equivalent combination of education/related experience: Required
- Bachelor's Degree: Preferred
- Five years' application/technical experience in ERP Cloud technology: Preferred
- Experience with Oracle HCM Cloud, Oracle ERP Cloud, Oracle Procurement Cloud, Oracle Service Cloud, Kronos Workforce Timekeeper and Taleo: Required
- Experience leading and managing implementation processes/teams using ITIL project management techniques: Preferred
Experience working with and supporting:
- Press Ganey: High Reliability Platform/iRound
- CBORD: NSS; NetMenu
- Archiving solution: Trinisys/ClearView
- Nuance: Dragon Medical, PowerMic
- Varian: Aria RadOnc; IDENTIFY
- Workfront PPM (Highly preferred)
Applicants with business operations in healthcare with an interest in technology are encouraged to apply. This role is NOT a cloud developer/analyst in the technical sense, but an application support team with the need to have a good understanding of the business and how it operates to provide guidance, workflow improvements, and support for each application this teams supports.
Essential Functions:
- Analyzes and documents needs of hospital and healthcare network departments and assists in the development of best practice standards. Maintains and modifies complex cloud based business applications utilizing established standards and departmental protocols for systems, design, coding, documentation, and distribution to meet user requests and specifications. Works with end users to develop specifications for the purchase, development and installation of software systems. Monitors progress of the plan and proposes corrective action where indicated. Utilizes appropriate planned change management models, principles and techniques in system planning, development, implementation and evaluation.
- Leads project meetings and works cooperatively with team members to assign duties with the overall program and related projects. Facilitates application workflow design and application integration sessions. Develops and monitors measurements of process improvements, including those enabled by standardized workflows.
- Provides ongoing support for existing cloud based business applications. Provides support and solutions for problem resolution which can include guidance and training for junior staff. Implements solutions, communicates them to end users and tracks resolution. Analyzes incidents, identifying trends and major issues. Conducts routine status meetings with end users and leadership. Provides leadership support to analysts and team and to end users regarding system applications. Maintains service level agreements with various end-user departments and enterprise business units.
- Supports the preparation and delivery of training materials and formal/informal training. Identifies educational opportunities related to standard applications and operational use of them. Develops strategies to educate analysts and support staff with focus to achieve improved operational understanding and efficiency. Leads various user group meetings as assigned. Mentors support groups to assist with their understanding of applications and processes.
- Evaluates user requests for special enhancements to systems. Collaborates with technical teams to define hardware/network requirements and to research and problem-solve technical issues. Installs and tests software per release checklist guidelines.
- Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.
