DescriptionLocated in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.
Whether virtual or on campus, Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.
Job Summary:
Responsible for the configuration, testing and support of cloud-based enterprise resource planning applications. Performs a variety of duties relating to information systems applications including the design, build, implementation, and support of computer software and related processes. Works with project and support teams to ensure appropriate development, training, support and evaluation of major computer applications.
Job Requirements:
Education and Work Experience:
- Associate's/Technical Degree or equivalent combination of education/related experience: Required
- Bachelor's Degree: Preferred
- Three years' application/technical experience with Oracle ERP Cloud or equivalent ERP software applications: Preferred
Experience working with and supporting:
- Press Ganey: High Reliability Platform/iRound
- CBORD: NSS; NetMenu
- Archiving solution: Trinisys/ClearView
- Nuance: Dragon Medical, PowerMic
- Varian: Aria RadOnc; IDENTIFY
- Workfront PPM (Highly preferred)
Applicants with business operations in healthcare with an interest in technology are encouraged to apply. This role is NOT a cloud developer/analyst in the technical sense, but an application support team with the need to have a good understanding of the business and how it operates to provide guidance, workflow improvements, and support for each application this teams supports.
Essential Functions:
- Maintains cloud based business applications utilizing established standards and departmental protocols, to meet user requests/specifications. Evaluates user requests for special enhancements to business systems. Works with customers to gather specifications for the purchase, development, and installation of business systems. Maintains service level agreements with various end-user departments and enterprise business units.
- Coordinates analysis of documentation and workflows in departments, and designs/redesigns system components to support appropriate workflows. Assists in analyzing existing methods and developing alternatives to increase operations and production efficiency. Performs needs assessment for complex workflows, customers, and/or business areas. Analyzes and documents reporting needs of end users. Identifies potential process and/or department-specific risks and assist in strategies to mitigate or resolve them.
- Develops and follows project work plans. Leads small project meetings and works cooperatively with team members to coordinate assigned duties with the overall program and related projects. Researches, documents, and facilitates resolution to issues reported by end-users. Tests business software per checklist guidelines and participates in the development of test scenarios. Collaborates with technical teams to define hardware/network requirements and to research and problem-solve technical issues.
- Presents training to a variety of audiences. Ensures that system documentation is current and available to the customer and that customers are educated as to where to find it. Periodically assesses how users are progressing with their use of business applications and assist with optimization training to further develop user proficiency, efficiency, and satisfaction. Leads optimization activities to ensure staff effectively use the systems.
- Develops ad hoc reporting, scheduled reports and changes to the current output as needed. Serves as a focal point for communication with all departments about concerns with the application functionality, interfaces, software changes and report writer needs.
- Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.
